英国领先的公交运输提供商 Arriva 认识到数字渠道对于满足客户出行需求的重要性。他们的目标是创造全渠道体验，让客户能够以各种方式购买车票和规划行程。在疫情期间，Arriva 加快了新应用程序和网站的推出速度，以确保客户安全出行，并将数字化作为其出行体验的核心。然而，他们面临着一项挑战，即如何深入了解应用程序的前端，以便实时发现问题并找到精准的解决方案。传统的监控解决方案无法提供对真实用户体验的洞察，因此很难识别影响网站转化率的问题。

Sensirion 是一家领先的高质量传感器和传感器解决方案制造商，由于数字化速度飞快，该公司面临着监控来自多个不同来源的信息的挑战。该公司的基础设施遍布多个站点，客户遍布全球多个时区，因此统一 Sensirion 的监控功能是一项复杂的任务。该公司使用的是静态旧产品，没有自动发现和依赖性识别功能。Sensirion 需要一个能够通过自动化和内置逻辑帮助解决这些问题的企业 IT 平台。

GCISD 是位于德克萨斯州格雷普韦恩的一个技术前沿学区，拥有约 14,000 名学生和 1,800 名教职员工，面临着在任何给定时间管理平均 40,000 台在线设备的挑战。该学区采用 1:1 设备政策和 BYOD 政策，因此需要一个安全的可观察性平台，该平台可以提供一流的网络监控，支持他们每天使用的所有技术系统，并提供强大的警报和预测系统，以便在问题影响教师和学生之前解决问题。在使用 LogicMonitor 之前，该学区使用多种工具来监控网络和提取日志，这既耗时又低效。

Abrigo 是一家金融科技公司，为金融犯罪和信贷领域的金融机构提供软件解决方案。他们为客户提供一套强大的产品，包括在其数据中心托管关键网站。Abrigo 在金融技术领域开展业务，它发现需要通过不断发展和创新来提供和支持软件，以满足监管要求，尤其是当它们发展到支持大型金融机构时。在开始寻找统一的可观察性和监控平台时，Abrigo 希望通过找到一种单一的解决方案来消除工具蔓延并减少警报疲劳，这种解决方案可以帮助他们改善正常运行时间和客户体验，同时通过单一平台监控其多样化的内部和客户基础设施。安全性是首要考虑的问题，同时还要避免供应商锁定。他们需要一个可以改善关键指标同时提供更多弹性和自动化的平台。

该医疗保健提供商参与了一个耗资数百万美元、历时多年的大型统一通信 (UC) 项目。IT 团队认识到，如果升级后的 UC 集群未在负载下进行全面测试，系统可能会出现一系列故障，例如掉线和拨号音缺失。如果生产网络没有实时可见性和分析，影响患者的问题可能会持续很长时间，超出可接受的范围。IT 需要在正式上线之前在预生产阶段验证和压力测试系统，以实现服务保证。另一个目标是实施一个解决方案，使 IT 能够在实际生产环境中保护新 VoIP 服务部署后的性能。该解决方案必须使 IT 能够在问题影响患者之前主动解决问题。同时，IT 希望减少他们管理的供应商数量，从而减少在其复杂的 UC&C 环境中因供应商指责而浪费的时间。

这家总部位于美国的全球制造商由于数据中心陈旧而面临高昂的运营费用，每月高达数百万美元。该公司需要整合其数据中心，实施软件定义网络解决方案 (SDN)，实现服务自动化，更快地部署应用程序，并引入云战略以降低运营费用 (OPEX)。最大的挑战之一是在极其紧迫的时间内从四个传统数据中心过渡到两个新数据中心。任何延迟都会对实现预计的成本节约产生负面影响。此外，整合后的数据中心需要快速分类任何问题的能力。这可能会导致生产服务延迟和数百万美元的损失。

这家能源公司在多个数据中心和数百个远程分支机构面临着严重的服务保障问题。面向客户的网络服务（如在线访问停电地图、账单支付历史记录和智能电表数据）的降级和减速是无法接受的。无法快速识别与公司客户资源管理 (CRM) 系统相关的服务可用性问题，无法精确定位客户门户中用于交互式电源控制、在线账单支付和停电报告的减速，导致客户满意度面临风险。此外，如果公司无法使用其跟踪车队车辆的应用程序来有效响应维修和升级订单，则会导致公司在人员配备、服务恢复和车辆维护方面面临更高的费用。

Turkcell 的客户需要卓越的 24/7/365 服务，而要达到这种级别的服务可靠性并不容易。Turkcell 业务的命脉是其服务性能。如果出现任何影响客户的服务下降，最终都会影响到其利润。Turkcell 面临的主要持续挑战是它需要一个性能监控工具，该工具能够基于实时、持续的流量情报提供端到端可见性。它还需要能够快速查明性能问题，以缩短平均知识时间 (MTTK) 并保持完美的客户体验。LTE 控制平面监控、用户平面可见性和会话跟踪都必须可见，因为所有这些都是确保和保持 Turkcell 用户所期望的卓越服务质量不可或缺的。Turkcell 还需要定制的报告程序以及有关其 LTE 信令行为的实时情报。Turkcell 的方法是主动解决问题，而不是服务提供商被动解决问题，以免问题在网络中被发现。因此，主动对新出现的问题发出警报是 Turkcell Operations 的 Anil Ercan Sonmez 和他的团队成员所需要的一项备受追捧的服务分类功能。

这家金融服务公司选择了 nGeniusONE 服务保证平台和 InfiniStream 设备来解决影响其分布式联系中心统一通信服务的质量和性能问题。在 IT 团队实施该设备时，他们遇到了一些问题，即第三方供应商的数据包代理将网络流量转发到 InfiniStream 设备。由于产品效率低下、客户支持不佳以及设备供应商的知识不足，试图解决与数据包重复数据删除相关的问题几乎是不可能的。IT 员工意识到 NETSCOUT® 提供了广泛的数据包流交换机解决方案，因此加快了技术更新的进度，以满足他们的可视性需求。

该组织面临的最大挑战是了解攻击业务的安全威胁。作为支付处理商和金融交易对帐提供商，及时完成请求至关重要。任何妨碍向客户提供这些服务的行为都会对客户和 SaaS 提供商造成经济损失，更不用说损害提供商的声誉了。尽管投资了 Web 应用程序防火墙 (WAF) 等安全工具，但 DDoS 攻击仍阻碍了对关键业务服务的访问近半天。在攻击持续期间，客户无法处理付款或对帐金融交易。即使没有发生实际违规，攻击造成的停机和声誉损害也会对业务产生重大的财务影响。更糟糕的是，安全团队使用的现有工具无法帮助他们检测或缓解攻击。他们需要一种既能提供可见性又能提供应对措施的新解决方案。

一家地区电信公司面临着天线调整的高昂成本。每次需要调整时，该公司必须花费至少 1,000 美元爬上一次塔。此外，当需要多次调整时，塔台工作人员每小时收费 150 美元。这对公司来说是一笔不小的开支，他们正在寻找一种解决方案来降低这些成本。

这家医疗保险提供商的网络速度严重下降，对用于患者资格查询的应用服务产生了不利影响。这些网络速度下降导致医生和医院无法确定处方治疗是否在保险范围内。这不仅影响了患者护理，还使保险公司面临违反服务水平协议 (SLA) 的风险。IT 团队面临的挑战是找出这些网络速度下降的根本原因，以便快速分类并缩短平均修复时间 (MTTR)。

这家保险公司正在全公司范围内迁移到 Microsoft Lync® IT，随着迁移的推进，通话质量问题开始出现。IT 员工陷入了典型的多供应商相互指责的局面，因为他们无法将问题的根源归结为 Microsoft Lync 服务器、音频代码网关或其他供应商的网关。公司面临着进一步的时间浪费和问题解决的延迟，而客户和服务代表则继续遭受糟糕的通话体验。

该公司最近收购了一家拥有云解决方案的公司。但是，被收购公司用于云解决方案的监控工具在功能上存在差距，维护和升级成本非常高。该公司需要与成功用于内部部署解决方案的相同可视性和分析能力。他们需要统一通信 (UC) 监控级别，以确保公司传统上提供的高质量客户体验。此外，当报告性能问题时，很难，有时甚至不可能找出根本原因。该公司正在进行数字化转型，并转向软件以利用所提供的速度和灵活性。收购云解决方案只是他们云之旅的开始。他们正在制定将其他解决方案迁移到云的计划，使迁移到云成为一项关键的投资重点。IT 团队明白这会带来新的复杂性，并且失败的风险也会成倍增加。

由于缺乏可视性，无法完全识别需要移动的所有应用程序及其依赖项，医疗保健组织在过渡到 Cisco ACI 环境时面临延迟。多个不完整且脱节的现有工具造成的复杂性和低效率进一步加剧了这一问题，使团队难以进行共同的测量、流程和报告。团队决定他们需要重新审视他们的网络监控系统并升级到最新技术，以满足他们当前的需求并为未来的增强做好准备。他们计划从拥有小型 VMware 集群的远程医院实施高质量的网络和应用程序监控，并部署新的 VoIP 系统。这带来了另一个挑战；确保他们要实施的任何解决方案都能满足所有 IT 团队的需求，即 Citrix、语音、数据库、服务器、帮助台等。

该能源公司正在其客户群中实施智能电表，并高度重视性能，特别是在防止停电和客户服务质量下降方面。然而，高级计量基础设施 (AMI) 服务（即智能电表）严重依赖网络通信，这使得公司的后端基础设施和应用程序容易出现性能问题。IT 团队需要对公司的虚拟服务器、企业服务总线 (ESB) 和跨分布式数据中心的收集引擎有关键的可视性，而无需在不同工具之间移动。实施 AMI 项目后，IT 面临着提高其他几项业务应用程序服务的故障排除能力的压力，包括 Microsoft Office 365、停电管理系统 (OMS) 和机组管理系统。该公司需要确保高质量的 VoIP 服务 - 尤其是来自远程站点和面向客户的联系中心的服务。

这家制药公司面临着网络可视性盲点，这影响了跨业务 IT 的成功。他们在统一通信和 Cisco UCS 性能透明度方面存在问题。该公司已做出部署开放计算技术的战略决策，该技术为其组织提供了更高的部署灵活性，并降低了资本支出 (CAPEX) 和运营支出 (OPEX)。管理层还制定了一个组织目标，即部署一个通用的性能分析平台，供其众多信息技术 (IT) 团队使用。是时候更新他们的服务保证和数据包代理硬件了。为此，该公司通过提前选择 NETSCOUT®“智能数据、更智能的分析”方法实现了其开放计算平台技术目标，该方法考虑了基于软件的设备而不是传统硬件解决方案。

北美交通局面临票价处理问题，影响乘客在车站自助服务终端自动“重新充值”票价支付卡的能力。这个问题给乘客带来了不便，也影响了交通局的声誉。由于缺乏对票价系统的财务应用程序和底层技术的可见性，IT 团队无法确定问题的根本原因。IT 团队正在寻找一种解决方案，以改善网络可见性和实时应用程序监控，同时扩展其传统 IT 工具集的价值。

该金融服务提供商将 Microsoft Azure 确定为其组织云服务平台。该项目是 IT 的一项重要任务，涉及将业务服务和应用程序从三个地理区域的众多数据中心迁移到 Azure 云服务。IT 领导团队希望增强此解决方案的安全性，因此他们使用了 Microsoft Azure ExpressRoute，它使用私有连接将公司的本地网络段扩展到 Azure 云服务。当 IT 团队努力建立高带宽路由器以支持将大规模、业务关键型工作负载迁移到 Azure ExpressRoute 的安全网络连接时，他们开始发现该公司的一个数据中心出现性能问题。

The Flint Boys and Girls Club was in need of a new video surveillance system. Their previous system was aging and lacked the image quality and zoom capabilities they desired. The club serves a large number of children daily, making it crucial to have a reliable surveillance system to ensure their safety. The club had expanded their old system to 16 cameras, covering more areas, but the quality was not up to par.

Junior Achievement of South Florida’s (JASF) JA World is the largest Junior Achievement facility in the world. Each day, 450 students participate in JA BizTown and JA Finance Park simulations at JA World. Their safety and the safety of volunteers, staff, and guests is of utmost concern to JASF. The initial security system included remotely managed access control, verified audio intrusion detection, and analog cameras. However, with time it was clear JASF needed to bring more areas inside and outside the building under surveillance, they wanted more cutting-edge IP camera technology, and to have all cameras under one Video Management System.

In 2019, Crowder College, a community college in Neosho, Missouri, was hit by a ransomware attack that shut down the college’s email, website, and computer systems. The virus, likely introduced via email, had been dormant in the computer’s system for nearly a year. The college refused to pay the hackers $1.6 million demand, and set to work rebuilding and restoring their systems. Immediately after the ransomware incident, Crowder deployed AppRiver for their email security. However, AppRiver, a Secure Email Gateway (SEG), had limitations. It was not very granular and let a lot of phishing and spam through. Crowder needed a more efficacious solution that wasn’t passive, provided robust security, with better reporting and better customer service.

Wildwood Credit Union had been using Proofpoint for several years and was becoming frustrated. Far too many malicious emails were getting into the inbox. Plus, they felt that the gateway setup was way out-of-date, necessitating a new approach to securing their email. Finally, since protecting personal identifying information is so critical, they needed a far more robust DLP solution. For years, the company used Proofpoint to protect its environment. But after a while, Proofpoint began to disappoint. For one, far too many phishing messages came through to the inbox. That was made worse since the pandemic, since, according to a report, 74% of banks and insurers have experienced a spike in cybercrime since the pandemic. In particular, there has been a 35% increase in phishing, a 35% increase in ransomware, and a 29% increase in internal threats. Wildwood needed a solution that could combat this rise.

OB Design, a leading online fashion retailer in Taiwan, began experiencing invalid traffic flowing into the company’s network during peak hours every night, increasing server workload. This traffic appeared legal, leading the company to add more hosts to keep pace with the growing network demand. However, when it became clear that the increased traffic was not generating a corresponding rise in orders, OB Design realized it was under attack by hackers. The company's initial approach of reviewing the traffic history of each previous day, searching for suspicious IP traffic, and building a blacklist for the firewall proved too time-consuming and ineffective.

The Federal Electoral Institute (IFE) in Mexico faced constant cyber attacks during the 2012 Federal Elections. The attacks were primarily Distributed Denial of Service Attacks (DDoS), aimed at disabling the services of the IFE. The institute had prepared for such issues months in advance, increasing the dedicated bandwidth for the election process over 600Mbs, 300 times over the average Web connection in Mexico. Despite the constant attacks, none were successful in disabling the operation of the Preliminary Program of Electoral Results (PREP) or IFE infrastructure.

Hyve, a leading UK IT service provider specializing in mission-critical cloud hosting, was looking to stand out among competitors in the large UK market. The company aimed to provide the utmost security to its customers while also ensuring continued availability through unhindered access to their systems. In today’s environment of increasingly sophisticated and common attacks, Hyve cannot deliver the performance and satisfaction its customers demand without addressing security threats that plague organizations the world over. To mitigate these risks and meet customer expectations, Hyve’s environment has multiple layers of defense, is ISO-27001 and PCI-DSS certified, and has been architected to prevent client cross-contamination if a problem does occur. Nevertheless, Hyve was still challenged by weaknesses in individual clients’ hosted environments. Being a proactive, security driven company, Hyve have looked for another line of defense to better protect the entire IT environment.

Jagex Games Studio, a Cambridge-based multi-award-winning games developer and publisher, was facing an increase in DDoS attacks for various reasons, including banning known DDoSers, attention-seeking purposes, and those looking for bragging rights. The company also faced extortion attempts, with bad actors threatening to take down the site unless Jagex paid their ransom requests. The company was also threatened with DDoS unless they made changes to the game itself. These instances posed a serious challenge to game availability, which is the lifeblood of the organisation. The company was using a legacy DDoS mitigation solution that was not performing to specifications and was based on time-consuming reactive policies in an industry that demands proactive defense measures.

PersonalizationMall.com, an online retailer, was facing challenges with its existing VPN solution. As more employees required remote access, the Cisco technology they were using no longer delivered acceptable performance. This was especially evident after the company migrated to Windows 7. Mobile users needed the 64‑bit operating system but were unable to connect to the VPN. Another concern was the slow connection speed between office and home, which was limited by the older VPN technology. Users were also experiencing difficulties with dropped calls on VoIP, which was frustrating and negatively affected the business.

Hobsons, an education solution provider, delivers a suite of education-oriented Software as a Service (SaaS)-based applications to colleges and universities. These include web-based course and career planning, recruiting, enrollment, and retention tools. The company's application delivery infrastructure is mission-critical, and it has to manage significant increases in web traffic that coincide with student application and enrollment deadlines. Hobsons also has to support a range of users, including prospective students completing online applications and administrators needing access to the same systems for recruitment efforts and application reviews. The company needed a solution that could easily direct different types of traffic to different pools of servers and manage users’ authorization and access to various applications, without requiring modifications or adjustments on the customer's end.

The Orange County Teachers Federal Credit Union (OCTFCU) offers retail banking services online, at ATMs and in 24 branches spread across the southern-California county. With concurrent sessions as high as 6,000 users per day with $150,000 changing hands every hour, the credit union’s online portal had to be fast, secure, reliable and available around the clock. Simple load balancing between its Web servers became inadequate to this task; seamless failover was needed. The credit union’s server farm had needed load balancers for its backend servers and initially, it had used Cisco’s Local Director and Content Services Switches. That went some way toward keeping applications responsive, but when its banking services went online to the public, the credit union needed something far more reliable: It needed to be able to detect a server’s imminent failure and divert traffic to another server while the faulty server was taken out of the farm for scrutiny. All this had to be done without interruption to its online service, and without customers feeling any “glitch.”