区域医疗保健组织通过可视性加速新数据中心
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliance
- vSTREAM™ virtual appliance
- nGenius® Unified Communication Collector
技术栈
- Cisco ACI
- VMware clusters
- VoIP system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
适用功能
- 维护
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
- 测试与认证
关于客户
客户是一家大型区域性医疗保健组织，近年来通过有机增长和收购发展壮大。该组织目前通过一个综合医疗系统支持超过 10,000 名员工为其社区服务，该系统包括多家医院和外科中心以及 70 多个其他类型的护理机构。该组织的 IT 团队制定了雄心勃勃的目标，以支持组织的发展并为未来的数字化转型和技术增强做好准备。这些目标包括：过渡到以应用程序为中心的基础设施 (ACI)、引入新应用程序、更新现有应用程序服务，并在必要时增加带宽以满足该医疗保健组织服务的员工和患者不断增长的需求。
挑战
由于缺乏可视性，无法完全识别需要移动的所有应用程序及其依赖项，医疗保健组织在过渡到 Cisco ACI 环境时面临延迟。多个不完整且脱节的现有工具造成的复杂性和低效率进一步加剧了这一问题，使团队难以进行共同的测量、流程和报告。团队决定他们需要重新审视他们的网络监控系统并升级到最新技术，以满足他们当前的需求并为未来的增强做好准备。他们计划从拥有小型 VMware 集群的远程医院实施高质量的网络和应用程序监控，并部署新的 VoIP 系统。这带来了另一个挑战；确保他们要实施的任何解决方案都能满足所有 IT 团队的需求，即 Citrix、语音、数据库、服务器、帮助台等。
解决方案
整个 IT 团队都参与制定服务保障要求和供应商评估，最终一致认为 NETSCOUT 服务保障平台是满足其整个企业需求的正确解决方案。与现有工具或添加更多多点解决方案不同，NETSCOUT 被证明是获得他们前进所需的可见性和可扩展性的最佳方法。由于医疗机构的大部分电子病历 (EMR) 数据都通过 Citrix，因此最初的重点是优化 Citrix 及其生态系统的性能。借助 nGeniusONE 和由 Adaptive Service Intelligence™ (ASI) 技术支持的 InfiniStreamNG，他们获得了对集成的、支持 Citrix 的应用程序环境性能的端到端可见性。他们在远程医院部署了 NETSCOUT vSTREAMS，以充分利用 ASI 的强大功能，从这些站点提供经济高效、无处不在的可见性。在准备新的 VoIP 系统时，语音团队计划的第一步是实施 nGenius 统一通信收集器，以优化新服务的推出并最大限度地减少对通话质量的负面影响。
运营影响
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