美国领先的医疗保健提供商通过 NETSCOUT 监控策略确保 UC 升级成功
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusPULSE
- InfiniStream Appliances
- Packet Flow Switches
- nGeniusONE platform
技术栈
- Unified Communications (UC)
- VoIP services
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
- 远程控制
服务
- 系统集成
- 测试与认证
关于客户
客户是一家领先的美国医疗保健提供商，为数百万患者提供服务，拥有数万名医生和护士以及众多医院和数百家医疗和门诊办公室的数十万名员工。及时、高效和高质量的沟通是该组织的首要任务，可让组织提供卓越的患者体验。为了确保为患者、医生和员工提供最高质量的沟通性能，这家医疗保健提供商参与了一个耗时多年、耗资数百万美元的大型统一通信 (UC) 项目。
挑战
该医疗保健提供商参与了一个耗资数百万美元、历时多年的大型统一通信 (UC) 项目。IT 团队认识到，如果升级后的 UC 集群未在负载下进行全面测试，系统可能会出现一系列故障，例如掉线和拨号音缺失。如果生产网络没有实时可见性和分析，影响患者的问题可能会持续很长时间，超出可接受的范围。IT 需要在正式上线之前在预生产阶段验证和压力测试系统，以实现服务保证。另一个目标是实施一个解决方案，使 IT 能够在实际生产环境中保护新 VoIP 服务部署后的性能。该解决方案必须使 IT 能够在问题影响患者之前主动解决问题。同时，IT 希望减少他们管理的供应商数量，从而减少在其复杂的 UC&C 环境中因供应商指责而浪费的时间。
解决方案
该医疗保健提供商求助于 NETSCOUT 来支持其 UC 升级目标。nGeniusPULSE 是一种高度可扩展的应用程序和网络性能测试解决方案，它使用主动、综合测试来衡量服务的可用性和性能，被选为部署前测试，以确保 UC 升级项目取得成功。当与采用专利 Adaptive Service Intelligence™ (ASI) 技术的 InfiniStreamNG™ 设备和 nGenius® 数据包流交换机相结合时，nGeniusPULSE 的实施是该公司企业范围 UC 监控策略不可或缺的一部分。由于采用了 NETSCOUT 解决方案，IT 能够对 VoIP 环境进行部署前和部署后分析。在实验室环境中，对 UC 集群进行了测试，一次拨打数百个电话，以确保其配置正确并按照设计规范运行。nGeniusPULSE 支持这种主动方法，以提供对扩展网络的可见性，而主动综合测试可提供早期检测，因此 IT 可以在潜在问题升级为影响患者体验的问题之前意识到它们。
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