制药公司利用 NETSCOUT 智能可视性改善最终用户体验
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance Platform
- InfiniStreamNG certified software appliances
- nGenius packet flow switch certified software appliances
技术栈
- Open Compute Technology
- Unified Communications
- Cisco UCS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 药品
- 医疗保健和医院
适用功能
- 离散制造
- 产品研发
用例
- 预测性维护
- 过程控制与优化
服务
- 系统集成
- 软件设计与工程服务
关于客户
客户是一家美国制药公司，提供广泛的健康福利管理服务，支持政府和商业保险计划。该公司的处方管理计划使客户能够节省处方费用，并提供广泛的医疗保健解决方案，包括关键的高端和癌症护理药物。与许多被视为医疗保健生态系统一部分的组织一样，网络和应用程序可用性至关重要。这家制药公司的数据中心运营和远程配送中心帮助企业每年供应超过 10 亿份处方。
挑战
这家制药公司面临着网络可视性盲点，这影响了跨业务 IT 的成功。他们在统一通信和 Cisco UCS 性能透明度方面存在问题。该公司已做出部署开放计算技术的战略决策，该技术为其组织提供了更高的部署灵活性，并降低了资本支出 (CAPEX) 和运营支出 (OPEX)。管理层还制定了一个组织目标，即部署一个通用的性能分析平台，供其众多信息技术 (IT) 团队使用。是时候更新他们的服务保证和数据包代理硬件了。为此，该公司通过提前选择 NETSCOUT®“智能数据、更智能的分析”方法实现了其开放计算平台技术目标，该方法考虑了基于软件的设备而不是传统硬件解决方案。
解决方案
该公司部署了 nGeniusONE 服务保障平台、InfiniStreamNG™ 认证软件设备和 nGenius 数据包流交换机认证软件设备。网络基础设施团队是第一个从增强的数据中心可视性中受益的团队，他们使用 NETSCOUT 解决方案“拦截、收集和分析”数据中心和互联网边缘的数据。借助 InfiniStreamNG (ISNG) 认证软件设备和 NETSCOUT 的专利 Adaptive Service Intelligence™ (ASI) 技术生成用于 nGeniusONE 智能性能分析的智能数据，网络基础设施团队现在可以全面透明地查看网络链接，实时 nGeniusONE 分析提供增强的视图，显示网络延迟和基于性能的服务警报。测试和开发团队正在通过使用 nGeniusONE 来显示感知到的性能问题是否真正与应用程序有关，还是与其他服务交付依赖关系有关，从而提高制药软件应用程序的开发效率。 UC 团队正在使用 NETSCOUT 解决方案来排除语音和视频流量问题、可视化趋势统计数据并建立流量基线，从而提高数据中心边缘的语音和媒体可用性。
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