nGeniusONE：打破患者资格查询瓶颈
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE
技术栈
- Adaptive Service Intelligence
- InfiniStream appliances
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 质量保证
用例
- 远程资产管理
服务
- 系统集成
关于客户
客户是一家拥有百年历史的医疗保险提供商，总部位于美国西北部。该公司为多个州的数百万会员提供服务，提供预防性护理以及影响健康的疾病治疗。该公司拥有重要的 IT 基础设施，支持其运营，包括处理患者资格查询。这些查询对公司的运营至关重要，因为它们决定了处方治疗是否在保险范围内。此过程中的任何放缓都可能对患者护理产生重大影响，也可能使保险公司面临违反服务水平协议 (SLA) 的风险。
挑战
这家医疗保险提供商的网络速度严重下降，对用于患者资格查询的应用服务产生了不利影响。这些网络速度下降导致医生和医院无法确定处方治疗是否在保险范围内。这不仅影响了患者护理，还使保险公司面临违反服务水平协议 (SLA) 的风险。IT 团队面临的挑战是找出这些网络速度下降的根本原因，以便快速分类并缩短平均修复时间 (MTTR)。
解决方案
为了解决网络和应用程序问题，该保险公司的 IT 团队与长期技术合作伙伴 NETSCOUT™ 合作，以查明基础设施速度变慢的根本原因。他们使用了 nGeniusONE™ 服务保证平台、自适应服务智能™ (ASI) 技术和 InfiniStream® 设备。这些工具提供了关键的基于流量的情报，可了解主要和次要数据中心位置以及当前正在上线的新共置位置的服务性能。使用 nGeniusONE，IT 人员能够了解整个付款人环境，从互联网连接和防火墙到应用程序服务器再到数据库和存储。这使 IT 能够分类和排除影响医生和医院通信的问题，以请求患者治疗批准和服务特权。
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