Abrigo 借助 LogicMonitor 保持 99.99% 的正常运行时间
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- LogicMonitor platform
技术栈
- Cloud Monitoring
- Website Monitoring
- SQL databases
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
关于客户
Abrigo 是一家金融科技公司，为金融犯罪和信贷领域的金融机构提供软件解决方案。他们为客户提供强大的产品组合，包括在其数据中心托管关键网站。Abrigo 在金融技术领域开展业务，它认为需要通过不断发展和创新来提供和支持软件以满足监管要求，尤其是当它们发展到支持大型金融机构时。该公司拥有约 300 名员工，主要在美国运营。
挑战
Abrigo 是一家金融科技公司，为金融犯罪和信贷领域的金融机构提供软件解决方案。他们为客户提供一套强大的产品，包括在其数据中心托管关键网站。Abrigo 在金融技术领域开展业务，它发现需要通过不断发展和创新来提供和支持软件，以满足监管要求，尤其是当它们发展到支持大型金融机构时。在开始寻找统一的可观察性和监控平台时，Abrigo 希望通过找到一种单一的解决方案来消除工具蔓延并减少警报疲劳，这种解决方案可以帮助他们改善正常运行时间和客户体验，同时通过单一平台监控其多样化的内部和客户基础设施。安全性是首要考虑的问题，同时还要避免供应商锁定。他们需要一个可以改善关键指标同时提供更多弹性和自动化的平台。
解决方案
LogicMonitor 让 Abrigo 无需任何其他工具即可替换其所有基础设施监控。LM 平台处理配置管理、正常运行时间，并为包括云监控在内的整个技术堆栈提供统一的可观察性。Abrigo 对强大的仪表板印象深刻，这些仪表板不仅使他们能够有效地监控自己的基础设施和资源，还可以轻松地向客户提供全面、有用的数据。LM 平台的灵活性是关键，它拥有大量可用的集成和数据源，包括能够添加自定义数据源来执行查询 SQL 数据库等操作，这使他们能够进入他们无法使用其他工具监控的自定义流程。在 LM 中使用升级链减少了警报疲劳。由于 LogicMonitor 可以全面监控一切，因此智能警报系统可确保在出现问题时通知正确的人员并提供他们快速解决问题所需的信息。使用 LogicMonitor 还帮助 Abrigo 在其环境的维护和管理方面变得更加主动。他们现在能够使用历史数据和预测等工具来预测问题并在问题影响客户之前进行补救，而不是简单地在问题发生后做出响应。这种预测还使 Abrigo 能够预测对新设备等额外资源的需求，这在他们快速扩张的过程中至关重要。通过在其 LM 平台中添加网站监控功能，Abrigo 能够直观地了解任务关键型网站的可用性级别。添加云监控功能可确保 Azure 中的虚拟机与其余基础设施一起受到监控。
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