NETSCOUT 软件驱动的数据包代理架构助力统一数据包可视性提高 IT 效率
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius® 5010 Packet Flow Switch
- Packet Flow eXtender (PFX) software
- nGeniusONE® service assurance platform
- InfiniStream® appliances
技术栈
- Network Traffic Monitoring
- Packet De-duplication
- NetFlow Generation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 系统集成
- 测试与认证
关于客户
这家美国金融服务公司专注于提供广泛的车辆租赁和融资选择、付款保护和保险产品。该公司拥有多个地区办事处、客户服务中心以及销售和服务分支机构的 3,000 多名员工，每天致力于为数以万计的客户提供支持。该公司管理的资产超过 1000 亿美元，其企业网络对于支持全美客户销售和服务至关重要
挑战
这家金融服务公司选择了 nGeniusONE 服务保证平台和 InfiniStream 设备来解决影响其分布式联系中心统一通信服务的质量和性能问题。在 IT 团队实施该设备时，他们遇到了一些问题，即第三方供应商的数据包代理将网络流量转发到 InfiniStream 设备。由于产品效率低下、客户支持不佳以及设备供应商的知识不足，试图解决与数据包重复数据删除相关的问题几乎是不可能的。IT 员工意识到 NETSCOUT® 提供了广泛的数据包流交换机解决方案，因此加快了技术更新的进度，以满足他们的可视性需求。
解决方案
为了升级和增强其网络流量可视性以满足其在联络中心的服务保证需求，该金融服务公司选择了基于软件的 nGenius 数据包流系统 (PFS)，该系统由 nGenius 5010 系列数据包流交换机与 Packet Flow eXtender (PFX) 软件组合而成。出于多种原因，这是优于现有实施的选择。nGenius PFS 解决方案在聚合、复制和负载平衡方面达到或超过了所有性能基准。它按照承诺执行了重复数据删除，从而提高了监控工具的准确性。它提供了独特的服务端口功能，该功能利用 SPAN 端口流量为 nGenius 数据包流交换机提供数据，并根据配置设计在正确的时间将正确的流量发送到正确的工具。对服务端口的更改仅适用于该监控工具；因此，语音、网络和安全领域的 IT 利益相关者能够轻松优化满足其需求所需的数据流。它使用 PFX 软件提供了 NetFlow 生成功能，从而减少了其 Cisco 路由器的工作负载。
运营影响
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