降低 TCO 并实现 100% 可视性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG Appliances
- nGenius 3900 Series Packet Flow Switches
- nGeniusPULSE with virtual nPoints
技术栈
- Cloud Services
- VoIP
- SaaS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 以太网
- 网络与连接 - 网络管理和分析软件
- 网络与连接 - WiFi
适用行业
- 公用事业
适用功能
- 物流运输
- 维护
用例
- 高级计量架构 (AMI)
- 能源管理系统
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
该客户是美国最大的能源公司之一，为多个州的数百万客户提供电力生产、输送和配送服务。该公司管理着近十几家电力公用事业运营公司，并拥有在非管制市场交易能源商品的子公司。该公司正在其客户群中实施智能电表，重点关注性能，特别是在防止停电和客户服务质量下降方面。智能电表的推出被认为对消费者和企业都非常有利，允许消费者通过在高峰需求期间调整公用事业使用情况来利用较低的费率，并使用 Nest 恒温器等设备自动调整使用情况。同时，更准确的使用信息将使公司能够减少峰值和谷值，从而更容易、更经济高效地管理能源生产，并有助于避免停电。
挑战
该能源公司正在其客户群中实施智能电表，并高度重视性能，特别是在防止停电和客户服务质量下降方面。然而，高级计量基础设施 (AMI) 服务（即智能电表）严重依赖网络通信，这使得公司的后端基础设施和应用程序容易出现性能问题。IT 团队需要对公司的虚拟服务器、企业服务总线 (ESB) 和跨分布式数据中心的收集引擎有关键的可视性，而无需在不同工具之间移动。实施 AMI 项目后，IT 面临着提高其他几项业务应用程序服务的故障排除能力的压力，包括 Microsoft Office 365、停电管理系统 (OMS) 和机组管理系统。该公司需要确保高质量的 VoIP 服务 - 尤其是来自远程站点和面向客户的联系中心的服务。
解决方案
该能源公司的 IT 团队求助于 NETSCOUT® 来预防性地避免网络问题并排除未来的潜在问题。nGeniusONE 服务器和 InfiniStreamNG 设备通过加密驱动器提供应用服务分类以实现合规性。nGenius 系列 3900 数据包流交换机 (PFS) 连接到公司的数据中心并为 InfiniStream 设备以及 PFS 交换机管理器和冗余服务器提供数据。PFS 仪器还用于公司的联系中心，以提供有线流量可视性，从而监控和分析 UC&C 服务。在初始 NETSCOUT 部署之后，IT 网络和事件管理团队需要解决影响其某些 SaaS 应用程序的访问和性能的问题以及影响其 VoIP 服务的质量问题。他们添加了 nGeniusPULSE，以便从远程站点和联系中心对 SaaS 和 VoIP 服务进行持续的综合测试。
运营影响
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