大型交通运输管理局使用 NETSCOUT 跟踪火车票价处理问题
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- Packet Flow Operating System (PFOS) Software for Certified PFS 5010
技术栈
- Network Monitoring
- Packet Analysis
- Data Center Infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 网络管理和分析软件
适用行业
- 运输
适用功能
- 物流运输
用例
- 公共交通管理
服务
- 系统集成
- 测试与认证
关于客户
本案例研究中的客户是一家北美交通运输局，负责每年通过铁路运送超过 1.75 亿名乘客和通过公共汽车运送 1.2 亿名乘客。该局依靠铁路和公共汽车基础设施的性能及其敬业的人员将居民和旅行者运送到他们的办公室、学校、约会地点和其他当地目的地。该局的火车行驶在 100 多英里的轨道上，他们管理着 1,000 多辆公共汽车。交通运输局不仅仅是当地乘客的“可有可无”的出行选择。地理位置、人口密度、财务和区域道路拥堵都使火车和公共汽车成为许多乘客日复一日的单一出行选择。
挑战
北美交通局面临票价处理问题，影响乘客在车站自助服务终端自动“重新充值”票价支付卡的能力。这个问题给乘客带来了不便，也影响了交通局的声誉。由于缺乏对票价系统的财务应用程序和底层技术的可见性，IT 团队无法确定问题的根本原因。IT 团队正在寻找一种解决方案，以改善网络可见性和实时应用程序监控，同时扩展其传统 IT 工具集的价值。
解决方案
IT 团队使用 NETSCOUT InfiniStreamNG (ISNG) 设备提供数据包捕获，供 nGeniusONE 性能分析平台用来解决问题。nGeniusONE 解决方案确定了 18 刀片路由器机箱中的特定刀片，该刀片每处理一百万个数据包就会丢失几个网络数据包，从而导致车票支付服务出现问题。在 NETSCOUT 解决方案成功解决车票支付问题后，交通管理局继续推进其战略可视性项目，其中包括部署基于软件的 ISNG 数据源和数据包代理。NETSCOUT 基于软件的方法符合该机构的成本控制指南，使 IT 能够在主数据中心和辅助数据中心位置部署 ISNG 智能可视性和 nGenius 数据包流操作系统 (PFOS) 软件，从而提高交通管理局实时监控解决方案的性能可靠性和冗余性。
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