In 2014, AccorHotels began its €225 million digital transformation. The company was struggling with a best-of-breed IT environment made up of many developments, all of which were integrated with strong dependencies. The difficulties in bringing together Oracle and Salesforce applications illustrated the limitations of point-to-point integrations. To support the development of new services and deal with the growth in transaction volumes, IT needed to address four issues: simplification of both technical architecture and service ergonomics, openness of services for easy partner integration, scalability to cope with increasing load levels, and modularity to enable a truly service-oriented architecture.

DATABASICS faced a significant challenge in providing flexible and powerful reporting options to its customers. Their in-house reporting engine was limited, requiring developers to code base reports that could only be updated with product releases. As the company began to include more complex data such as credit card transactions, travel data, and P-card programs, customers demanded more robust reporting capabilities. The internal teams also needed to provide training, custom reporting services, and faster responses to customer inquiries. The existing system was not scalable and lacked the flexibility to meet these growing demands.

Dutch Railways (NS) faced the challenge of proving their capability to deliver reliable and better services to secure the next railway concession from the Dutch government. The company had to integrate various IT systems across nine different types of trains, each with its own IT environment, making maintenance expensive and complex. They needed a unified, scalable, and reliable platform to handle the onboard and onshore systems, ensuring synchronization and no message loss. The goal was to leverage real-time data from over 800 trains to improve customer experience and operational efficiency.

Market dynamics have been changing rapidly, with more people finding non-traditional distribution channels and becoming 'cord cutters.' The challenge for Fox Networks Group was to figure out where these viewers are and monetize their content accordingly. To achieve this, they needed to break down data silos, including third-party data, and leverage business intelligence tools to allow their business partners to work more effectively and efficiently. They also had a diverse array of legacy applications and different types of data repositories, necessitating the selection of best-of-breed tools for each layer of their platform.

Our customer experience (CX) orchestration platform gives clients four capabilities: listening to the voice of the customer, learning what customers are saying, sharing that information internally, and engaging with the customer to close the loop. Competing on price and products will eventually run its course, making customer experience a significant strategic differentiator. The ability to relate and connect with customers is crucial. We saw a market opportunity for a single, fully integrated, end-to-end architecture providing these capabilities.

As Yakult Market Analyst Egbert Jan Vierkant explains, in the first several years in Europe, Yakult sales grew steadily, but suddenly, after competitors began to enter the market, something surprising happened. “We had an extraordinary sales increase, especially in the Netherlands.” The company wanted to know why, but tools like Excel were not suitable. “We were suffering from time-consuming analysis, mistakes, and spreadsheets. We had multiple data sources that we could not bring together. We were spending time on gathering and collecting information instead of on thinking about the business.”

Since 2000, the credit card industry in South Korea has grown rapidly, with credit card charges accounting for almost 80% of family expenditures. With 22 credit card companies in the market, competition is fierce. KB Card's existing campaign system was limited, sending non-customized offers via text messages, which were often seen as spam. This damaged the company's reputation and customer satisfaction. The company needed a way to reach the right customer at the right time with personalized offers to stand out in a highly competitive market.

Macy’s needed to adapt to the increasing mobile traffic and provide a seamless mobile experience. The company faced challenges with optimizing their mobile site, which was not frequently used due to slow speeds and lack of optimization. The impact of not resolving these issues would be dissatisfied customers, decreased brand identity, lower sales, and higher customer turnover.

The media industry is undergoing massive disruption, with consumers and advertisers migrating to digital channels. News Corp Australia faced challenges with their monolithic platform, which was constrained in capacity, volume, and the ability to quickly adapt to market dynamics. The platform required large monthly releases, making it difficult for the business to respond swiftly to e-market changes. Additionally, the platform was resourced by a single team, making it hard to find and retain resources.

Some of the challenges that U Chicago Medicine needed to resolve were how to effectively share data across a large number of disparate systems. They had silos within technology as well as functional areas, and needed to change their culture. If they were not able to resolve these challenges, ultimately, the quality and safety of their care delivery system could be impacted.

ACTIVE helps organizers transform and grow their businesses. The company hosts the world’s largest directory of sports and recreational activities, facilities, venues, and classes—and collects all participant and event data so thousands of organizers can manage data and payments seamlessly and effectively. “Our goal is to help transform and grow event organizations everywhere,” says Kristin Carroll, vice president of corporate and consumer marketing. “We had an API. We just didn’t have the knowledge or resources to implement it to its full potential from development to monetization,” explains Ms. Carroll. The company was looking for ways to broadly share customer activities that would fit with its cloud infrastructure. Further, it wanted to replace ETL systems with APIs, increase IT efficiency while keeping costs below average, and implement a secure API management solution that could scale with global growth.

Argos, a leading digital retailer in the UK, faced challenges in scaling its API infrastructure to support its growing digital retail capabilities. With 1 billion annual visits to its website, Argos needed a solution to empower its APIs for scale, data security, and multichannel innovation. The company identified unexpected opportunities for API use in various channels and parts of the business, necessitating a robust solution to manage and secure these APIs across multiple platforms.

Total Marketing Services 是一家业务遍及 100 多个国家的全球能源公司，由于其广泛的全球影响力，在保持一致的服务水平方面面临着重大挑战。由于当地法规、业务成熟度和 IT 基础设施的差异，公司的运营在不同地区存在差异。一个关键问题是从装载阶段到交货阶段的运输订单缺乏可见性，导致客户对交货状态进行大量询问。这不仅增加了管理任务，还对客户满意度产生了负面影响。由于附属公司数量庞大，该公司的数字化路线图也很难实施。道达尔的供应链活动涉及通过管道、火车和船舶进行的大量流量，该公司需要能够快速轻松部署、在类似的业务环境中工作并满足每个国家/地区的特定需求的模块化解决方案。

Eltsoft LLC 是一家为 iOS 和 Android 开发移动语言学习应用的公司，该公司正在寻找一种方法来通过其应用的免费版本赚取更多收入。他们最受欢迎的应用“英语语法”已被近 120 个国家/地区的 100 多万人下载。然而，该公司希望在全球范围内提供高质量、与语言相关的广告——这是一项重要的功能，因为 Eltsoft 的用户遍布世界各地，从美国和欧洲到亚洲和南美洲。他们需要一个简单的平台，既可以帮助他们通过应用获利，又能确保良好的用户体验。

一家大型广告公司尽管与几乎所有提供商进行了品牌提升研究，但仍面临着出版商和平台之间巨大的衡量差距。该机构正在为一家大型消费技术客户准备即将开展的广告活动，该活动将在桌面和移动社交平台（包括 YouTube）以及电视、赞助内容和免费媒体上开展。该机构需要一个新的合作伙伴来全面了解投放和影响。这种单一来源的衡量必须证明其对各种态度和行为指标的影响，包括广告知名度、信息关联、品牌好感度、积极的品牌认知、购买可能性、网站访问量、搜索活动和实际购买行为。

MedNet Solutions 是一家电子临床解决方案提供商，该公司正在将其电子数据采集 (EDC) 产品 iMedNet 迁移到 AWS。作为迁移的一部分，该公司需要实施可靠、可扩展的安全措施，以满足客户要求和 HIPAA 合规性要求。该公司正在寻找一种 Web 应用程序防火墙 (WAF) 安全解决方案，可以监控和保护其基于 Web 的应用程序 iMedNet。几家 WAF 竞争对手满足要求，但要求通过其代理服务器路由流量，这将需要执行 BAA 协议并增加成本。

全球饮料公司可口可乐一直在寻求平衡其悠久历史与不懈创新追求的方法。该公司一直在使用数据分析平台 Alteryx 进行各种项目，包括地理空间情报、时间序列预测和预测建模。其中一项重大挑战是从可口可乐 Freestyle 机器（一种触摸屏喷泉机，允许用户创建自己的口味混合物）中获取见解。该公司希望预测需要维护的组件并了解该国不同地区的最佳产品组合。

audibene 是一家快速发展的听力保健公司，其在线工具产生的数据量巨大，但该公司却苦于无法应对。他们需要一种方法来有效地跟踪、可视化和处理他们的营销和销售数据。尽管他们使用 Tableau 作为其中央商业智能平台，但数据仍然通过 Excel 表格和 Salesforce 等第三方工具在整个企业中使用和存储。这些第三方解决方案缺乏轻松分析数据的结构和功能，导致整个企业的采用率很低。孤立的数据还导致决策过程更长、更复杂。audibene 希望将数据带给大众，并在各个部门之间提供更大的透明度，但他们需要一个可以帮助提高采用率和自助服务使用率的平台。

Velasca 是一家直接面向消费者的品牌，它面临着多项挑战。这些挑战包括收集正确的数据以了解谁在何时购买了哪些产品、从线上和线下渠道收集全渠道洞察、管理库存和调整生产以满足不断变化的需求、分析客户服务以了解客户需求、痛点和解决方案，以及监控绩效营销以更好地实时构建和优化营销活动。尽管拥有多种数据工具，但他们仍面临数据孤岛无法跨团队和平台同步、手动流程浪费宝贵的时间和资源、供应链问题威胁到直接面向消费者的体验，以及过时的分析数据不易获取或使用等问题。

终极格斗冠军赛 (UFC) 已发展成为世界上最有价值和最受认可的体育特许经营权之一。随着其受欢迎程度的上升，对安全性的重视也变得显而易见。UFC 面临的一个关键挑战是确保员工安全，采用控制系统来消除未经授权进入其办公室和设施的行为。虽然 UFC 的办公设施已安装门禁系统，但它还不够完善，无法提供高级门禁系统的广泛功能和多功能性。可靠性方面存在相当大的问题。

Epsilon 是一家全球营销公司，通过数据驱动的营销解决方案帮助财富 500 强公司推动增长，是数据隐私和安全领域的领导者。随着平台通过 Amazon Virtual Private Clouds (VPC) 和本地资源连接，Epsilon 认识到需要高效地建立连接并继续保护平台之间传输的数据。为了解决这个问题，Epsilon 选择构建 Amazon Web Services (AWS) 全球传输架构。为了实施这一架构，Epsilon 决定彻底改革其云网络战略并从头开始。他们首先确定业务需求、具体技术挑战的优先级，并实施可以与其 AWS 资源一样快速扩展的解决方案。

ABC Compounding, Inc. 是一家工业清洁用品专用化学品制造商，其现有的 ERP 软件 ProcessPro 面临挑战。该软件规模过小，缺乏满足公司日益增长的需求所需的关键功能。该公司需要规划、调度和物料需求计划 (MRP) 功能，而这些功能是他们之前的 ERP 软件所缺乏的。他们需要一个可扩展、完全集成、能够轻松适应其需求的企业解决方案。

Bayer Crop Science, the agricultural and environmental branch of Bayer Corporation, had a sprawling Salesforce ecosystem that was integrated with mobile applications, master data repositories, and the Bayer ERP system via a custom point-to-point (P2P) integration pipeline. This approach was challenging and costly to manage and scale. Data was held in silo systems that were difficult to access, slowing down product development and other projects. The complexity of the system also made it difficult for Bayer to resolve faults, leading to project delays that negatively impacted the business. Bayer needed to establish a scalable, consistent, futureproof integration strategy that is repeatable throughout the business to reduce development time and increase speed to market. They also needed to integrate multiple ecosystems around the globe with mobile applications, data repositories, and their SAP ERP system, and deliver a single view of the customer to stakeholders across the organization.

Sasa Singapore, a leading cosmetics retailing group in Asia, was facing challenges with its legacy IT systems which were nearing the end of their useful life. The company was continuously looking for innovative ways to contain costs and streamline operations. The Commercial Manager for Sasa, John Seah, decided the time was right to consolidate and simplify the corporate data center. The company evaluated a number of options including Nutanix, and eventually selected SimpliVity hyperconverged infrastructure for the retailer’s next-generation IT implementation.

Allina Health, a not-for-profit healthcare system, is dedicated to the prevention and treatment of illness and enhancing the health of individuals, families, and communities throughout Minnesota and western Wisconsin. The organization has a comprehensive electronic medical record (EMR) system, Epic, which plays a key role in its success. However, Allina Health is also part of the Center for Medicare & Medicaid (CMS) Innovation’s Pioneer Accountable Care Organization (ACO) model, which requires a strong information infrastructure to manage and visualize the enormous amount of data that will eventually be reported to the government. The goal of this infrastructure is to bring all medical and patient information together, enabling Allina to evaluate its performance, identify areas for improvement, and discover ways for clinicians and care teams to deliver better care to patients.

Design Within Reach (DWR), a multichannel modern furnishings retailer, was struggling with its data management. The company’s sales and inventory data was often analyzed using Excel, and occasionally with custom built reports using SAP’s Crystal Reports. This led to inconsistencies in data analysis as different people used different processes to create reports. The IT team was also burdened with doing one-off pulls from the company’s databases. DWR needed a solution that was flexible enough to be used by all Area Managers, regardless of location, and easy enough that they could find answers on their own, despite their levels of technical ability.

CN 是北美最大的铁路公司之一，其 IT 网络面临应用程序性能问题和响应时间延迟。该网络支持超过 22,000 名员工，他们依靠该网络进行各种操作，例如实时跟踪货物、处理客户服务交易、履行订单请求以及确保公司广泛的自动化铁路系统高效安全运行。该公司使用各种 NETSCOUT 智能数据源与多个 nGenius 分析模块相结合来监控其广域网 (WAN) 链路和 1,800-1,900 台思科交换机和路由器。但是，他们无法确定他们遇到的性能问题的根本原因。

该公司正在采用分阶段方法过渡到软件定义网络 (SDN)，该方法基于其技术提供商 Cisco 为该项目定义的建议做法。该项目涉及设计支持 100GB 网络速度的下一代叶脊架构、使用 Cisco 等价多路径路由 (ECMP) 和新的 VMware ESX 虚拟服务器。IT 团队知道他们需要一个技术中立的合作伙伴来协助他们消除转型后的 SDN 环境中出现的任何盲点，包括东西向和南北向流量路径，在迁移到 SDN 之前、期间和之后提供“随时间推移”趋势分析和业务服务绩效报告，并确保在多阶段 SDN 实施过程中的业务通信连续性和协调性。

Omni Hotels & Resorts, a luxury brand in a highly competitive market, recognized the importance of every site visitor as a cost-effective means for customer acquisition and revenue generation. They identified the leisure and business travel content of their websites as opportunities for new customer acquisition. Many vacation and retreat packages required human-assistance during the booking and checkout process. The company had been relying primarily on telephone, and some email, as the communication vehicles for customer service. Due to the high volume of inquiries, customers would sometimes wait to obtain the assistance required to book their vacation. Omni wanted to provide an alternative means of engaging with customers and prospects in order to improve customer service and conversion rates, while maximizing the opportunities each site visitor represents for the brand.

After a major merger, DJO grew from $400M to nearly $1B in revenue, as well as increased in employee size by more than 60 percent. Starting with one IT department, DJO, LLC now had multiple IT departments with numerous support channels and a veritable hodgepodge of support tools. This led to confusion, lack of productivity and increased support costs. IT leadership, with the assistance of systems integrator and trusted advisor RightStar Systems, determined that they needed a single, streamlined solution that would enable each support desk to support employees in any location, so they began an evaluation of what they coined, “borderless support” solutions.