CN 使用 NETSCOUT 解决方案保持列车和网络高效运行
公司规模
1,000+
地区
- America
- Europe
国家
- Canada
- Netherlands
- United States
产品
- nGenius solution
- NETSCOUT Intelligent Data Sources
- nGenius analysis modules
技术栈
- Network Monitoring
- Application Performance Management
- Quality of Service (QoS) Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 铁路与地铁
适用功能
- 物流运输
- 维护
用例
- 车队管理
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
CN 是北美最大的铁路公司之一，在美国和加拿大运营着 19,200 英里的铁路网。它是北美唯一一条横跨加拿大和美国中部的横贯大陆的铁路公司，铁路网从大西洋和太平洋海岸一直延伸到墨西哥湾。CN 的收入来自原材料和成品的运输，包括石油和化学品、谷物和化肥、煤炭、金属和矿物、林产品和汽车。该公司的 IT 网络支持超过 22,000 名员工，他们依靠网络实时跟踪货运、处理客户服务交易、履行订单请求并确保公司广泛的自动化铁路系统高效安全地运行。该公司使用各种 NETSCOUT 智能数据源与多个 nGenius 分析模块来监控其广域网 (WAN) 链路和 1,800-1,900 个思科交换机和路由器。
挑战
CN 是北美最大的铁路公司之一，其 IT 网络面临应用程序性能问题和响应时间延迟。该网络支持超过 22,000 名员工，他们依靠该网络进行各种操作，例如实时跟踪货物、处理客户服务交易、履行订单请求以及确保公司广泛的自动化铁路系统高效安全运行。该公司使用各种 NETSCOUT 智能数据源与多个 nGenius 分析模块相结合来监控其广域网 (WAN) 链路和 1,800-1,900 台思科交换机和路由器。但是，他们无法确定他们遇到的性能问题的根本原因。
解决方案
CN 利用 nGenius 解决方案中的分析，确定非业务关键型应用程序对带宽的滥用以及对数千台台式机的软件升级是导致性能下降的原因。nGenius 解决方案增强了 CN 各 IT 部门之间的协作。网络服务团队使用 nGenius 解决方案及其战略性放置的 nGenius 设备，在全面部署到数千台台式机之前与应用程序团队一起测试 Lotus Notes® 升级对网络的影响，在试用 VoIP 部署期间排除质量问题，并解决大量台式机无法正确映射网络驱动器的情况。nGenius 解决方案还为 CN 提供了必要的粒度，使其能够准确评估带宽使用情况并推动必要的升级请求。
运营影响
数量效益
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