eClinicalWorks aimed to transition from merely capturing healthcare data to converting it into actionable insights. The solution needed to provide simple answers to complex problems, present analyses that were comprehensible and visually appealing to end users, and facilitate the extraction of data from silos. The company initially considered developing its own software but decided to integrate TIBCO Spotfire into its existing EHR application after recognizing its potential to generate new revenue from existing customers and its strong reputation in the healthcare industry.

For its new always-on, all-digital Hello bank! project, BNL aimed to improve customer acquisition by offering innovative, customer-focused banking services. The project required implementing new technology and staying updated with technological innovations. BNL faced several challenges, including transitioning from traditional, manual workflows to digital business processes, reducing costs, and moving from centralized back-office management to distributed management. They needed a robust infrastructure for application integration due to the heterogeneous applications built over the years, which lacked standardization.

Sage’s customers wanted more visibility into the talent searches it was performing and to dramatically outperform in the recruiting market. The company aimed to increase visibility into what people were doing, what was going on in the search, and also into their recommended strategy for searches. They wanted to differentiate themselves using technology.

Banco Sabadell aimed to transition to a new digital banking model to meet the demands of more discerning digital customers. The bank faced challenges with complex legacy systems that were not integrated, leading to increased costs and longer time-to-market for new cross-system requirements. The primary goal was to simplify operations, administration, and customer relationships to deliver top-quality financial services and enhance customer satisfaction.

The company began to notice exponential growth in information. It wasn’t just the amount of data that was growing, but the sources, diversity, and complexity of data was also increasing. The need was no longer as simple as managing growth; companies now needed to react and manage data quality and governance. On top of all of that, they can’t lose sight of the true purpose of gathering data: to inform their business decisions. Cadeon’s customers demanded agile, innovative technologies that could help them deal with, and benefit from, the explosion in data they were experiencing.

Oil and gas is saturated with tools and software, presenting an opportunity for data science to connect across domains and provide unique workflows. Ruths.ai aimed to be a data science partner and trusted advisor by delivering quality solutions and good advice. They sought technologies that enabled easy deployment at enterprise scale and allowed end-users to gain trust and exercise intuition. Without the right technologies, Ruths.ai would be limited in their ability to deliver and connect with clients.

Recently, the oil and gas industry has experienced a sharp decline in prices, putting a strain on cash flows and project economics. R. Lacy Services saw this as an opportunity to acquire oil and gas assets at lower evaluations. However, the company faced challenges with inefficient data capture and data stored in multiple sources, which hindered their ability to make informed decisions. The goal was to provide decision-makers with 24/7 access to data to improve profitability and identify high-quality acquisition candidates.

The oil and gas industry faces significant challenges in maximizing the use of analytics tools like TIBCO Spotfire. Companies need to increase production and reduce costs while dealing with competitive pressures and commodity price fluctuations. Inefficient workflows and the use of multiple tools can hinder decision-making and lead to falling behind competitors. Standardizing on a single, powerful tool like Spotfire can help companies become more efficient and make better decisions.

Yellow Pages, a well-known Canadian digital media and marketing solutions company, faced the challenge of transforming its business from traditional print directories to the digital world. With consumers increasingly looking for information online, on smartphones, and on social platforms, the company needed to adapt to these new search methods. The primary challenge was to ensure that the information provided was complete, accurate, up-to-date, and rich. The company had multiple sources of merchant information, which, if published online without proper management, would lead to incomplete or duplicate listings. This would result in a loss of users, as consumers do not accept inaccurate information. The company's vision was to have efficient, systematic, and controlled curation of directory content by implementing the right governance, people, processes, and tools. The Content Accuracy & Relevance (CAR) initiative aimed to acquire, maintain, and deliver the richest, most accurate, up-to-date, and relevant content to consumers, while providing advertisers with exceptional ROI for lead generation and customer acquisition.

Istrabenz Plini faced significant challenges in maintaining customer loyalty and operational efficiency due to manual reporting processes. The company relied heavily on ERP systems, spreadsheets, and custom-made legacy systems, which led to errors and inefficiencies. The inability to automate reporting and reduce errors posed a risk of losing customers who demanded high reliability and care. The need for a flexible and configurable reporting tool was critical to meet the daily or hourly demand for ad hoc analytics from various departments such as logistics, sales, production, and finance.

Over the years, Syntelli Solutions has served over 100 clients across various industries, including banking, financial services, healthcare, and sports. The primary challenge is to help clients leverage data analytics platforms to gain actionable insights. Creating dashboards is easy, but deriving insights that improve market share or profitability is difficult. The key requirements are ease of use for all types of users and enterprise-class scalability.

Families have choices about where to send their students, so education, like other industries, has to demonstrate that it’s providing a value-added product. CNG seeks to be a top school in Colombia and Latin America to compete for excellent teachers in the international marketplace. The data comes from standardized testing companies as Excel files, and merging these data sources is error-prone. Additionally, the data in the student information system is manually entered by hundreds of teachers, leading to data quality issues. Without addressing these challenges, teachers would lack the information needed to develop interventions for students, and the school couldn't allocate financial resources effectively.

In 2014, AccorHotels began its €225 million digital transformation. The company was struggling with a best-of-breed IT environment made up of many developments, all of which were integrated with strong dependencies. The difficulties in bringing together Oracle and Salesforce applications illustrated the limitations of point-to-point integrations. To support the development of new services and deal with the growth in transaction volumes, IT needed to address four issues: simplification of both technical architecture and service ergonomics, openness of services for easy partner integration, scalability to cope with increasing load levels, and modularity to enable a truly service-oriented architecture.

DATABASICS faced a significant challenge in providing flexible and powerful reporting options to its customers. Their in-house reporting engine was limited, requiring developers to code base reports that could only be updated with product releases. As the company began to include more complex data such as credit card transactions, travel data, and P-card programs, customers demanded more robust reporting capabilities. The internal teams also needed to provide training, custom reporting services, and faster responses to customer inquiries. The existing system was not scalable and lacked the flexibility to meet these growing demands.

Dutch Railways (NS) faced the challenge of proving their capability to deliver reliable and better services to secure the next railway concession from the Dutch government. The company had to integrate various IT systems across nine different types of trains, each with its own IT environment, making maintenance expensive and complex. They needed a unified, scalable, and reliable platform to handle the onboard and onshore systems, ensuring synchronization and no message loss. The goal was to leverage real-time data from over 800 trains to improve customer experience and operational efficiency.

Market dynamics have been changing rapidly, with more people finding non-traditional distribution channels and becoming 'cord cutters.' The challenge for Fox Networks Group was to figure out where these viewers are and monetize their content accordingly. To achieve this, they needed to break down data silos, including third-party data, and leverage business intelligence tools to allow their business partners to work more effectively and efficiently. They also had a diverse array of legacy applications and different types of data repositories, necessitating the selection of best-of-breed tools for each layer of their platform.

Our customer experience (CX) orchestration platform gives clients four capabilities: listening to the voice of the customer, learning what customers are saying, sharing that information internally, and engaging with the customer to close the loop. Competing on price and products will eventually run its course, making customer experience a significant strategic differentiator. The ability to relate and connect with customers is crucial. We saw a market opportunity for a single, fully integrated, end-to-end architecture providing these capabilities.

As Yakult Market Analyst Egbert Jan Vierkant explains, in the first several years in Europe, Yakult sales grew steadily, but suddenly, after competitors began to enter the market, something surprising happened. “We had an extraordinary sales increase, especially in the Netherlands.” The company wanted to know why, but tools like Excel were not suitable. “We were suffering from time-consuming analysis, mistakes, and spreadsheets. We had multiple data sources that we could not bring together. We were spending time on gathering and collecting information instead of on thinking about the business.”

Since 2000, the credit card industry in South Korea has grown rapidly, with credit card charges accounting for almost 80% of family expenditures. With 22 credit card companies in the market, competition is fierce. KB Card's existing campaign system was limited, sending non-customized offers via text messages, which were often seen as spam. This damaged the company's reputation and customer satisfaction. The company needed a way to reach the right customer at the right time with personalized offers to stand out in a highly competitive market.

Macy’s needed to adapt to the increasing mobile traffic and provide a seamless mobile experience. The company faced challenges with optimizing their mobile site, which was not frequently used due to slow speeds and lack of optimization. The impact of not resolving these issues would be dissatisfied customers, decreased brand identity, lower sales, and higher customer turnover.

The media industry is undergoing massive disruption, with consumers and advertisers migrating to digital channels. News Corp Australia faced challenges with their monolithic platform, which was constrained in capacity, volume, and the ability to quickly adapt to market dynamics. The platform required large monthly releases, making it difficult for the business to respond swiftly to e-market changes. Additionally, the platform was resourced by a single team, making it hard to find and retain resources.

Some of the challenges that U Chicago Medicine needed to resolve were how to effectively share data across a large number of disparate systems. They had silos within technology as well as functional areas, and needed to change their culture. If they were not able to resolve these challenges, ultimately, the quality and safety of their care delivery system could be impacted.

ACTIVE helps organizers transform and grow their businesses. The company hosts the world’s largest directory of sports and recreational activities, facilities, venues, and classes—and collects all participant and event data so thousands of organizers can manage data and payments seamlessly and effectively. “Our goal is to help transform and grow event organizations everywhere,” says Kristin Carroll, vice president of corporate and consumer marketing. “We had an API. We just didn’t have the knowledge or resources to implement it to its full potential from development to monetization,” explains Ms. Carroll. The company was looking for ways to broadly share customer activities that would fit with its cloud infrastructure. Further, it wanted to replace ETL systems with APIs, increase IT efficiency while keeping costs below average, and implement a secure API management solution that could scale with global growth.

Argos, a leading digital retailer in the UK, faced challenges in scaling its API infrastructure to support its growing digital retail capabilities. With 1 billion annual visits to its website, Argos needed a solution to empower its APIs for scale, data security, and multichannel innovation. The company identified unexpected opportunities for API use in various channels and parts of the business, necessitating a robust solution to manage and secure these APIs across multiple platforms.