Istrabenz Plini Powers Good Decision-making with Spotfire
Customer Company Size
Large Corporate
Region
- Europe
Country
- Slovenia
Product
- TIBCO Spotfire
Tech Stack
- Predictive Analytics
- Data Visualization
- ERP Systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Real-Time Location System (RTLS)
- Process Control & Optimization
Services
- System Integration
- Data Science Services
- Software Design & Engineering Services
About The Customer
Istrabenz Plini is a leading gas company in the Slovene market, offering integrated gas and heat solutions for both industrial processes and homes. The company is committed to providing reliable products and services to its customers, ensuring high levels of customer satisfaction and loyalty. With a focus on innovation and efficiency, Istrabenz Plini aims to transform its operations and enhance decision-making processes through advanced analytics and reporting tools.
The Challenge
Istrabenz Plini faced significant challenges in maintaining customer loyalty and operational efficiency due to manual reporting processes. The company relied heavily on ERP systems, spreadsheets, and custom-made legacy systems, which led to errors and inefficiencies. The inability to automate reporting and reduce errors posed a risk of losing customers who demanded high reliability and care. The need for a flexible and configurable reporting tool was critical to meet the daily or hourly demand for ad hoc analytics from various departments such as logistics, sales, production, and finance.
The Solution
Istrabenz Plini partnered with TIBCO to implement TIBCO Spotfire, a powerful data visualization and predictive analytics tool. The goal was to automate manual reporting processes, eliminate errors, and provide real-time information to employees at all levels. TIBCO Spotfire enabled the company to create flexible and configurable reports, integrating various data sources to support better business decisions. The partnership with TIBCO extended beyond IT support, encompassing business consulting to adopt best practices in decision-making and reporting.
Operational Impact
Quantitative Benefit
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