Lance, Inc., a major producer and distributor of snack foods, faced significant challenges in managing over 1,800 route salesmen and more than 200,000 customers. Efficiently planning sales territories was critical to their operations, as their drivers are paid on commission. High drive times between stops led to increased turnover, making it essential to create easy-to-drive and profitable territories. Lance needed a solution to automate their re-route process, reduce transportation costs, and improve overall operational efficiency.

With sustained expansion, Manhattan Beer Distributors needed the right tools to stay in motion. The company was in a growth mode and couldn't continue to operate with standard systems. They needed to match technology to their growth and wanted the best technology available. Prior to 1998, Manhattan Beer had basic routing software and wanted to make the switch from standard routing to dynamic routing to optimize their operations.

Manually routing 18 drivers and sorting through 300 invoices per day was a very cumbersome and time-consuming activity. Not only was this a tedious process that often took up to 4 hours per day but the dispatcher was even coming in to route on his days off. Although the dispatcher had his process of routing down to a science, Mansfield Paper had no back up router available. This is when Scott Parent, President of Mansfield Paper, decided to explore Omnitracs Roadnet Technologies’ Roadnet routing and scheduling software. When Scott began exploring software packages, there was immediate hesitation from upper management and the dispatcher. Scott explained, “Even though the dispatcher was doing an unbelievable job with his resources, I believed that software would take our company to the next level, bringing us into the 21st century of routing.” He explained that it would automate Mansfield Paper’s routing process and allow for more than one user to operate the software efficiently.

To service thousands of customers on a daily basis, NEMF needed a dynamic dispatching tool that would complement their AS400 legacy system. Their customers required access to real-time information and immediate visibility to freight movements. Additionally, NEMF wanted route visibility to allow dispatchers to determine a driver’s location accurately and add new pickups during the day. Prior to implementing MobileCast, drivers would finish their deliveries and then call the dispatcher to see what pickups would be assigned, leading to inefficiencies and delays.

By 2005, Nixon Uniform Service and Medical Wear faced rising costs in their transportation operations due to rapid growth. Measuring the actual costs of routes was very difficult, and the company needed a solution to balance their routes and route days in terms of volume. They aimed to create geographically-based routes to position their Route Service Representatives (RSRs) and supporting service managers to develop stronger relationships with customers. The challenge was to optimize their standard route operations to achieve higher customer service levels and reduce costs.

Novelty, Inc. faced significant challenges in managing its distribution logistics for its direct-store delivery (DSD) business model. With a unique Guaranteed Sale program, the company needed to ensure efficient and cost-effective delivery of its novelty items to 11,000 convenience stores across the U.S. and 800 in Canada. The company’s route professionals were responsible for servicing these stores, adding, replenishing, and removing merchandise on a constant basis. However, the rising mileage costs and the need for better territory and routing management were major concerns. Initially, Novelty selected a third-party solution, but it quickly became apparent that the software could not adapt to the variables and scope of their business practices.

In serving the needs of its 2,000 current customers, Paul W. Marks Co., Inc. needed to reconfigure their routes every day to accommodate special requests and shifting seasonal needs. The company also had to factor in pick-ups from local vendor sites. The time-sensitive nature of the products, especially perishable dairy items, made on-time delivery critical. The old routing system was too complicated, not user-friendly, and made its one dedicated operator too valuable. If anything happened to him, none of the other employees would have known how to operate the system.

Peapod, a leading Internet grocer, faced significant logistical challenges in delivering groceries to over 1,500 ZIP codes in the Chicago area and along the U.S. eastern seaboard. The company needed a turnkey solution that integrated planning, routing, scheduling, and delivery confirmation. Initially, Peapod developed its own front-end software for web ordering and delivery time windows, while using another vendor's routing and scheduling tool. However, as the business grew, the company attempted an enterprise-level upgrade of the route-planning piece in 2004, which did not yield satisfactory results. Additionally, Peapod faced the challenge of having a vehicle tracking GPS solution that did not communicate with the transportation planning software in place. The company needed an integrated solution that could scale with its rapidly growing business.

With over 480 routes per day and a customer base exceeding 130,000, PSS World Medical faced significant challenges in route planning and delivery efficiency. The company relied on a manual process for routing, which led to route overlaps and critical customer information not being available to all employees. This inefficiency was compounded by the need to maintain high service levels and manage a large number of active customers. The manual routing process involved Delivery Professionals routing themselves and measuring success based on fully completed and accurate delivery routes. However, this approach was not scalable and lacked the precision needed for optimal performance. PSS World Medical evaluated four companies providing routing software solutions and ultimately chose Omnitracs Roadnet Technologies for its useful features, ease of implementation, and configurable data sets. The decision was influenced by the confidence they felt in working with routing experts from Omnitracs Roadnet, as opposed to just software experts from other companies.

Room & Board faced challenges with their previous routing software, which required them to push for new technology rather than receiving it proactively. They needed a software solution that would lead in terms of technology and provide a high return on investment. Additionally, they struggled with accurately determining how much product could fit in a vehicle, as they previously filled trucks based on dollar value rather than actual capacity. This led to inefficiencies and potential product damage. Another challenge was the manual process of tracking truck locations, which involved using a whiteboard and making phone calls to drivers, resulting in delays and inefficiencies in providing customers with delivery information.

Sippin Energy Products faced significant inefficiencies in their fuel oil delivery operations. Drivers spent an average of 45 minutes per day sorting tickets, leading to wasted time and money. Additionally, the routes were not optimized, as drivers determined the best way to get from house to house, often resulting in crossing paths multiple times and driving on damaged streets. This not only increased wear and tear on vehicles but also led to higher operational costs. The company needed a solution that could automate and optimize their routes, especially considering their seasonal business model and high driver turnover.

In early 1990, Southern Wine and Spirits improved its transportation efficiency by moving from route cards to Roadnet®, a computerized routing and scheduling solution from Omnitracs Roadnet Technologies. While Roadnet continues to play an intricate role in its daily routes, Southern Wine & Spirits took its routing process to the next level by giving its customer service staff real-time delivery information. The market-leading beverage distributor again turned to Omnitracs Roadnet Technologies and licensed MobileCast. MobileCast is a real-time route execution tool which works in conjunction with Java and GPS-enabled Nextel phones. Southern Wine & Spirits has almost 1000 phones with the MobileCast application. Implementation of this solution has significantly improved the company’s routing and overall efficiency.

SYSCO Baltimore faced increasing distribution costs and needed to maintain a high level of customer service. The manual routing process was time-consuming and inefficient, leading to a search for a software solution to optimize delivery routes and reduce costs. The company aimed to improve productivity and ensure timely deliveries while adhering to DOT laws.

Thakorn Yunsamarn, distribution manager for Thai Pure Drinks, realized during one of his re-routing sessions that bringing in sales managers from each branch office to manually perform re-routes was inefficient. “This month long process was proving to be very ineffective in today’s technology age. That’s when we learned about Omnitracs Roadnet Technologies’ Territory Planner®,” Thakorn explained. He knew that Territory Planner software would streamline their re-route process, allowing Thai Pure Drinks to become more cost-effective, efficient and strategic. Although Thakorn had some hesitation from sales managers, he was able to overcome their reservations by including them during the initial re-route. This allowed the sales managers to be more comfortable with the results and trust Territory Planner. Since their initial implementation, Thakorn performs re-routes every six months.

Delivering food and groceries in the Metro New York area is no easy task. Especially if you have 47 routes and are routing manually. And you have two separate companies doing the deliveries. And it takes two people to perform routing every day. Tropical Cheese Industries, Perth Amboy, NJ, had a monumental task and needed a solution that was powerful enough to meet their needs. That’s when they turned to Omnitracs Roadnet Technologies.

Providing the best service and value to customers requires effective route and time management of UniFirst’s delivery fleet. The company needed to streamline its vehicle routing processes to coordinate laundering and processing of uniforms and textiles with timely deliveries. The older PC-based vehicle routing system prevented proposed routes from being easily shared between central planners and individual service locations, complicating collaboration and route optimization.

Wil Fischer, a wholesaler and distributor for Anheuser-Busch, faced significant challenges in managing their delivery routes, especially during their busy summer season. The company supported 13 delivery routes in the winter and 15 in the summer, which accounted for 60% of their revenues. The manual system they used for routing was tedious and time-consuming, making it difficult to create balanced routes and often leading to delays in implementing necessary changes. The semi-annual rerouting process was particularly challenging, taking days or even weeks to complete by hand. This inefficiency not only affected their operational productivity but also had a direct impact on fuel costs and overall customer satisfaction.

Wilson Oil, a small heating oil company, faced inefficiencies in their traditional manual methods of routing delivery trucks. The process of printing, bursting, filing, and sequencing stop tickets was time-consuming, especially during the busiest winter days, taking up to three hours. They needed a more efficient system to improve their delivery operations and overall business processes.

Fuel is one of the largest expenses for transportation companies, accounting for up to 40% of a motor carrier’s Cost Per Mile (CPM). Managing fuel costs is a leading priority, especially given the volatility of fuel prices. Various factors, including vehicle type, aerodynamics, tire rolling resistance, weather conditions, routing, and maintenance practices, can affect fuel consumption. However, driver behaviors such as excessive idling, improper shifting, and speeding can increase fuel consumption more dramatically than any other factor. Identifying and correcting these behaviors in a timely manner is challenging, as is distinguishing between driver behavior and vehicle performance as the primary cause of poor fuel consumption.

Managing a trucking company involves numerous moving parts, and Fortune Transportation needed a solution to simplify business processes, improve employee and customer experience, and impact their bottom line without breaking the bank. They aimed to customize, automate, and control the flow of information, improve visibility into operations, interface with new and existing technology solutions, and increase overall efficiency and productivity.

28 percent of truck trailers run empty, which represents a tremendous overcapacity and negatively impacts the bottom line. V3 Transportation needed a solution to scale to customer demand in real time and monetize spare capacity. They sought a technology that would allow them to leverage spare capacity, expand operations without significant investment, and work collaboratively with other carriers. The challenge was to find a reliable, scalable, and affordable technology that could streamline back-office operations and provide accurate asset tracking, seamless driver communication, and exceptional customer service.

Kowalski Sausage Company faced significant challenges with their previous outsourced routing solution. The lack of control and transparency in their routing and dispatch operations led to inefficiencies and communication issues. The company needed a more efficient routing and dispatch solution that provided complete access and visibility. Their raw and prepared foods required refrigeration during transport, making on-time service vital. The company operated a fleet of ten trucks, delivering to about 500 grocery stores, convenience stores, distributors, and warehouse clubs across Michigan and Ohio. They needed a solution that could handle the complexity of their delivery schedules and ensure timely deliveries.

Manual routing led to inefficiencies and chaos, especially with the turnover of distribution center (DC) managers. The paper-based system relied heavily on 'tribal knowledge,' which was lost when managers left, causing significant disruptions. The company also faced high fuel costs and inefficiencies due to the manual routing process. United Pipe needed a solution to capture this tribal knowledge, reduce manual processes, and optimize routing to save on fuel and improve efficiency.

Before implementing Omnitracs Routing, dispatchers used a cumbersome, manual, paper-based organization that relied heavily on the personal experience and knowledge of the dispatcher on duty. The dispatcher would often spend four or more hours a day arraigning and rearraigning paper orders on a table to create and manage standard routes. This process was not conducive to timely customer notifications, and inconsistent driver experiences and daily route pressures created a constant search for new drivers.

In the company’s North American operation, there was an opportunity to improve efficiencies and customer service by implementing a route optimization process that uses machine algorithms to supplement human decisions and commitments while maintaining specific customer preferences to deliver a route solution that’s timely and efficient. With more than 400 locations of aftermarket and salvage locations throughout the U.S. and Canada, LKQ aims to provide its customers with the specialty parts they need within one business day. Historically, LKQ relied heavily on its enterprise resource planning (ERP) system. Customers would call in and the sales team would take the customer’s order and enter the information into the ERP. At the time of dispatch, LKQ would pull up the orders and print out the route for the driver. Drivers would typically take the same route every day, which allowed them to get to know the customers. However, drivers were also responsible for determining the best way to get to each stop. This was placing the burden of route optimization on the drivers, and it also meant there was a lack of visibility into the process. Some routes were local — within a 10-15 mile radius — while other routes had the driver on the road for more than an hour before reaching the delivery radius. All of these factors were increasing the amount of time drivers spent on the road — which, in turn, was increasing the cost of delivery.

To deliver 21st-century learning methods to students that allow it to achieve its mission and goals, the Rosedale Union School District wanted a solution that would make it easy and secure to manage the computers on its network. The COVID-19 pandemic forced the nine schools under the Rosedale Union School District to move to a distance learning environment to conduct classes and provide educational material – which they saw as an opportunity to try modern learning methods. However, the school district was aware of the potential threats of conducting learning in an online environment. The district’s IT department searched for a solution that provided the flexibility and security needed to conduct and manage online or distant learning for its students. The IT department then started searching for ways to consolidate its security and IT management. And this is when they came across Comodo.

In the face of growing demand from customers, CyberSecOps needed to expand its security operations. They sought new security operations center (SOC) support in order to expand their managed detection and response (MDR) offering to help customers meet compliance requirements, protect their endpoints and networks and fully resolve incidents at speed. CyberSecOp was looking for a cost-effective, fully-managed solution that would support the rapid growth of its services portfolio. This would replace an offering from a major national enterprise provider.

Ratcliff IT faced the challenge of moving beyond commodity support to offer differentiated expertise and services. The company struggled to build deeper relationships with clients while their top technical minds were occupied with routine tasks like programming RMM tools and reading logs. This situation hindered their ability to add value as a trusted partner. Ratcliff IT needed a solution that would allow them to focus on more strategic activities and build a sustainable, scalable business. They evaluated various management options and found that Continuum Command offered the best service on the market. The goal was to free up their staff from background support tasks so they could concentrate on adding value to their clients.

MySherpa aimed to build deeper customer relationships by shifting focus from reactive support and break-fix to strategic initiatives and guidance. The company wanted to leverage a partner with deep technical knowledge to handle proactive maintenance and quick fixes, allowing MySherpa to focus on providing strategic guidance. Additionally, MySherpa needed to ensure data integrity for its customers, which required rock-solid backups and efficient monitoring and fixing of backup issues.

MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.