Omnitracs Roadnet, MobileCast + Info Center
Company Size
11-200
Region
- America
Country
- United States
Product
- Roadnet
- MobileCast
- Info Center
- Cargas Energy
- Cargas Solution Builder
Tech Stack
- Microsoft Dynamics
- GPS
- Tablet PC
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
- Sensors - GPS
Applicable Industries
- Transportation
- Utilities
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Wilson Oil is a small heating oil, air-conditioning, and heating company based in Wallingford, PA. Known for their superior local service, they have a strong focus on customer satisfaction and efficiency. The company serves Southeastern Pennsylvania and has a diverse customer base, including 4,700 HVAC customers and 4,000 heating oil-only customers. They operate 14 service trucks, 4 installation vehicles, and 9 fuel delivery trucks. Wilson Oil has a significant portion of their customers on a monthly payment plan, with the rest paying by delivery. The company is committed to leveraging technology to enhance their operations and customer service.
The Challenge
Wilson Oil, a small heating oil company, faced inefficiencies in their traditional manual methods of routing delivery trucks. The process of printing, bursting, filing, and sequencing stop tickets was time-consuming, especially during the busiest winter days, taking up to three hours. They needed a more efficient system to improve their delivery operations and overall business processes.
The Solution
Wilson Oil partnered with Cargas Systems and Omnitracs Roadnet Technologies to implement a virtually paperless system for mapping, routing, tracking, and billing. The solution included Roadnet for efficient routing, MobileCast for real-time tracking of drivers' routes, and Info Center for customer service representatives to provide accurate delivery times. Cargas Energy, designed with the Cargas Solution Builder, integrated these technologies into a seamless platform. The system uses a web-based application for office users and a mobile application for fuel delivery drivers, featuring a touch-sensitive interface with GPS and built-in connections to the trucks' digital meter registers. This setup ensures accurate fuel delivery, real-time price changes, and prevents overfilling. An on-truck billing feature further streamlined operations by eliminating the need for mailing delivery invoices.
Operational Impact
Quantitative Benefit
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