PSS World Medical Delivers Value, Service and Much More with the Omnitracs Roadnet Transportation Suite
Company Size
1,000+
Region
- America
Country
- United States
Product
- Roadnet
- Territory Planner
- Info Center
- Performance Dashboard
Tech Stack
- Routing Software
- Preferred Routing
- Configurable Data Sets
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
PSS World Medical, Inc. is a company dedicated to maintaining high customer service and providing indispensable products that are valued solutions for the community of clients they serve. The company aims to strengthen the clinical success and financial health of caregivers by offering professional services and more than 40,000 active products. These products and services are distributed through a network of 39 facilities nationwide. PSS World Medical operates through two divisions: Physician Sales & Service, which provides professional services, medical supplies, and equipment to office-based physicians, and Gulf South Medical Supply, which caters to the needs of long-term care, home care, and other extended care providers. The company handles over 480 routes per day and offers next-day and scheduled delivery models to serve its extensive customer base of over 130,000 clients.
The Challenge
With over 480 routes per day and a customer base exceeding 130,000, PSS World Medical faced significant challenges in route planning and delivery efficiency. The company relied on a manual process for routing, which led to route overlaps and critical customer information not being available to all employees. This inefficiency was compounded by the need to maintain high service levels and manage a large number of active customers. The manual routing process involved Delivery Professionals routing themselves and measuring success based on fully completed and accurate delivery routes. However, this approach was not scalable and lacked the precision needed for optimal performance. PSS World Medical evaluated four companies providing routing software solutions and ultimately chose Omnitracs Roadnet Technologies for its useful features, ease of implementation, and configurable data sets. The decision was influenced by the confidence they felt in working with routing experts from Omnitracs Roadnet, as opposed to just software experts from other companies.
The Solution
PSS World Medical first implemented Omnitracs Roadnet's Territory Planner to minimize route overlap within their service territories. Once they achieved their initial goals, they rolled out Roadnet and Roadnet Info Center. The preferred routing feature in Roadnet became a turning point, allowing the company to maintain and improve customer relationships, create leverage in their fleet, and grow without adding resources while achieving improved profitability. The implementation process involved gaining insights from twelve of their best Delivery Professionals, who helped in the planning and communication process. This collaborative approach made the roll-out smooth and ensured that the technology was well-integrated into their daily operations. The addition of Omnitracs Roadnet Technologies' products provided PSS World Medical with tools to coach their Delivery Professionals and hold them accountable for their daily activities. The roll-out also highlighted several broken processes, allowing the company to identify opportunities for improvement throughout the loading and delivery process. The system enabled more prudent decision-making, real-time management, evaluation, and reporting, which helped in better managing one of their greatest costs.
Operational Impact
Quantitative Benefit
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