SWNS Media Group's in-house IT team, led by Technical Lead John Merrick, faced significant challenges managing IT operations across nine global offices. The team was overwhelmed with numerous tickets and lacked clear patch management policies. This situation led to inefficiencies, slow response times, and difficulties in cross-departmental collaboration. The team needed a solution that could streamline their processes, improve visibility into remote devices, and enhance overall control, reporting, and analytics capabilities.

Jones Plastic, a global leader in injection molding, manufacturing, and assembly, had challenges managing its IT infrastructure to support remote and on-premise employees. Only seven employees were answering support tickets submitted by more than 800 employees across six international sites. As a result, IT support response times were slow, and communication was ineffective, resulting in wasted time and resources. Jones Plastic sought a solution to control its IT infrastructure and improve its remote access capabilities to employees’ devices.

Lauer3, a Canadian Managed IT Services Provider, faced the challenge of providing high-quality, low-cost IT services to small and medium-sized businesses (SMBs). As a small company with only four employees and one administrator, they needed to stay nimble and resourceful. Additionally, they had to find and deploy leading security solutions to meet various client needs. The company aimed to maintain a competitive edge by offering services at a lower price point, allowing their customers to allocate more budget to other necessities. To achieve this, Lauer3 needed a solution that would enable them to be proactive in addressing potential issues and provide a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.

Systemagic, a UK-based IT support company, faced several challenges as they grew into a full IT solutions business. The complexity of their current IT solution was a significant hurdle, as was the time spent installing software and protocols for new clients. Identifying upsell opportunities and deploying patches and updates were also time-consuming tasks. Additionally, the company aimed to grow its customer base without increasing its headcount, which required speeding up manual processes while maintaining a high level of customer service.

The growth in their headcount and clientele, plus the need to keep up with evolving technology and provide hybrid work options, had Aspen facing challenges with scattered communication, low visibility into their technicians' work, and difficulties quantifying productivity. To improve their processes and boost customer satisfaction, they chose Atera as their IT management platform. Atera enables technicians to collaborate on tickets, report specific issues, and use IT specific resources to log, analyze, and resolve issues together. Atera acts as the glue between Aspen's technicians and eliminates redundant work among technicians at all levels.

Massena Memorial Hospital faced a significant challenge in protecting its systems against ransomware and malware attacks. The hospital's existing endpoint security solution, Kaspersky Enterprise, was deemed insufficient in light of recent high-profile ransomware attacks on healthcare organizations, such as Britain's National Health Service (NHS). These attacks caused severe disruptions, including canceled appointments, diverted ambulances, and delayed test results. The hospital's IT team recognized the need for a more robust and unpenetrable endpoint protection solution to safeguard its operations and patient data. The hospital initiated a thorough vendor evaluation process, considering four other vendors and spending countless hours on demos and testimonials. The goal was to find a solution that could eliminate the 'hour zero' vulnerability, the critical time between when a file is downloaded and when security software determines its safety. The hospital was particularly drawn to Comodo's Advanced Endpoint Protection (AEP) due to its positive relationship with Comodo's SSL certificate business and the product's ability to provide instant containment and verdicts for unknown files.

The One Point, a leading managed service provider in the UK, faced significant challenges in protecting its own and its customers' environments from malware and cyberattacks. The company logs and shares sensitive information online, including human resources records, payroll, and confidential agreements. The leadership team was particularly concerned about zero-day threats, which could potentially cripple their environment and disrupt business operations. They needed a robust security solution to prevent malware from penetrating their systems and causing significant damage.

In an age of cyber criminals where social security numbers, financial records, and personal and business information all need to be protected and secured, companies and organizations are looking at new cybersecurity alternatives that focus on the prevention of attack, not just the detection when a virus or malware attack has happened. Fears of unknown malware attacks, such as zero-day and advanced persistent threats, have become some of the real-world challenges for the System IT Administrators at CMA. CMA’s main data center, which houses its critical information and business applications, was using a mixture of multiple antivirus and IT security detection solutions from various companies but was still experiencing frequent infections and viruses. The IT team was encountering rogue malware, Trojans, and viruses across its network, and clearing an average of three major IT security infections per week. On top of what the IT team was finding, they lived with the reality that an unknown rogue piece of malware might be lurking in their network, one they had yet to find, one which no antivirus or security system they had in place could find – until it might be too late.

Rahr Malting Company faced significant cybersecurity challenges as it expanded its global operations. With hundreds of endpoints including laptops, desktops, and mobile devices, the company was at risk of virus and malware attacks. The IT team was dealing with frequent infections, including Cryptolocker, and had to clear an average of three to five major IT security infections weekly. The company needed a robust security solution to protect against both known and unknown threats, particularly zero-day threats.

The Perry Community School District faced a significant challenge in protecting its IT infrastructure from pervasive malware attacks. With nearly 1,800 students using desktops, laptops, and mobile devices to access school curriculums and emails, the district's IT staff needed a reliable and cost-effective security solution. The primary concern was the inability to control rogue emails and infected website links accessed by students, which posed a risk of spreading malware, Trojans, and viruses. The district required a solution that could protect devices and prevent malware from spreading, ensuring the safety of their IT environment.

HRI Properties, a full-service real estate development company based in New Orleans, Louisiana, faced significant challenges in protecting its critical data. The company had a mixture of multiple antivirus solutions from different vendors, which led to occasional malware outbreaks and major interruptions. The lack of centralized management and visibility into each endpoint's antivirus software was extremely troubling, as it prevented HRI from proactively addressing new risks. HRI needed a new security solution that could manage multiple endpoints from a single console, provide reports on endpoint status and activity, and protect endpoints from new, unidentified, and unknown threats.

Scheurich GmbH & Co.KG, one of the world's largest manufacturers of pottery and accessories for plants, faced significant cybersecurity challenges. The company needed to protect its IT infrastructure from the thousands of pieces of malware that surface each day. With hundreds of endpoints across desktop, laptop, and mobile devices, the company required a robust solution to ensure the timely delivery of products and secure the exchange of sensitive information such as purchase orders, invoices, production schedules, and patent information. The IT environment was vulnerable to malware attacks, which could cripple the entire system. Scheurich needed a business partner to evaluate their IT infrastructure and implement a secure solution that met their demands and budget.

Large and small businesses today rely on technology for sharing information, conducting commerce, and collaborating across offices and geographies. The rising adoption of laptops, tablets, smartphones, and a mobile workforce has put a strain on the IT community, forcing administrators to prepare for every type of IT challenge. With advanced technology adoption comes advanced risk. Every device that connects to a company’s network represents a potential entry point for malware. In an age of cyber terrorism, those looking to commit evil against a company or individual only need a simple computer to create havoc. Years of data, transactions, intellectual property, and competitive secrets can be shared with the world when one employee opens an email from their mobile phone and releases a virus. No company, industry, or government agency is immune to these threats. Enormous breaches affecting millions of people have been seen this year alone. Companies are looking to take preventative steps to implement technologies that can protect them from zero-day threats. Proactive Remote Computer Solutions in Rome, New York, is one such company that looked to Comodo to secure their endpoints and help protect and secure the endpoints of its customers.

The Licking R-VIII School District in Texas County, Missouri, faced significant challenges in managing and securing its IT infrastructure. The district's IT staff, consisting of only two people, was responsible for over 500 computers, servers, and endpoints. They needed a reliable security solution to reduce and contain the massive amounts of malware and spyware accessed by students, as well as defend against virus and malware exposure through USB sticks. The existing antivirus and endpoint software were standalone, unmanaged, and allowed a high number of infections, causing long hours for cleaning and repairing computers. Additionally, the district was preparing for a new initiative to provide school-sponsored mobile devices to all 3rd through 12th graders, requiring a robust and easily managed endpoint security system.

Today, malware threats are everywhere, every day. Anyone who uses computer technology—a smart phone, desktop, laptop, tablet—for business or personal use can be targeted by the “bad guys” of this world. In the last 12 months, dating back to August of 2014, research estimates that more than 350,000,000 pieces of malware have been designed to hack into infrastructures, steal personal information, financial and corporate records, or simply to plant a virus to cause destruction and chaos. All pieces of malware start out as what can be called unknown files. But with this clear onslaught of millions of pieces of malware each year, the traditional blacklisting of files to keep them away from infecting and breaching the walls of technology infrastructures cannot keep up. Additionally, traditional antivirus solutions focus on detection—not prevention—using default allow technology, which only stops recognized, blacklisted files. So when that one unknown file does not make it to the blacklist in time, it’s allowed to pass right through into a computer network, and the next cyber-attack happens. All it takes is one employee to open one email attachment that was allowed to pass through because it was not recognized as a bad file. Scary. And what can make this even scarier is that malware isn’t discriminatory. It attacks enterprises large and small. It attacks the infrastructures of banks, hospitals, and non-profit organizations, causing millions of dollars in damages. For county governments, the risks are the same as large enterprises or the small business: the need to protect and contain their information.

There are over 390,000 new malicious programs discovered every day across the globe, according to recent data from third party security analysts. These malware threats are designed to hack into infrastructures to steal personal information, financial and corporate records, or plant infections that cause destruction and chaos. A blacklist of files helps keep malware at bay. But what if a file is unknown and doesn’t appear on the blacklist? Traditional antivirus technologies cannot block the unknown file and by default, allow it to enter and infect an IT system. All of these new threats start out as unknown files. With the non-stop onslaught of cybercrime, there is a dangerous lag time between malware being made public and appearing on a blacklist. Traditional blacklisting simply cannot keep up - volume outpaces supply. Traditional antivirus solutions also use ‘default-allow’ technology, which only stops recognized, blacklisted files, and focus only on detection; not prevention. Using technology that recognizes and contains unknown files to prevent cyberattacks and malware penetration is now required. Most small business and organizations have limited budgets and a small number of IT staffs, and without affordable IT security layers in place, they are susceptible to cyberattacks.

Today’s malware threats are designed to hack into infrastructures to steal personal information or cause massive technology and business destruction through a computer virus. Traditional antivirus technology in the past has used blacklisting technology to try and keep malware away from penetrating an IT system. But what if that malware file is unknown and doesn’t appear on the blacklist? Then, that malware would be allowed to pass into a system because it was unknown, it wasn’t on the blacklist. This is the challenge of legacy antivirus technologies – the inability to contain the unknown threat. Blacklisting simply cannot keep up with the 50,000 new pieces of malware developed every day —demand outpaces supply. Traditional antivirus solutions also use a ‘default-allow’ approach, which only stops recognized, blacklisted files, and focus only on detection -- not prevention. This means that an unknown file that isn’t on the blacklist is allowed to pass through to the operating system and infect it. It only takes one bad file to infect a host. Using technology that recognizes and contains unknown files to prevent cyberattacks and malware penetration is now required. Today, many small business and organizations have limited budgets and a small number of IT staffs – yet are still at risk for the same types of attacks that can hit large enterprises.

Large and small businesses today rely on technology as a means of sharing information, conducting commerce, and collaborating across offices as well as across geographies. The rising adoption of laptops, tablets, smartphones and a mobile workforce have only further put an emphasis–and strain–on the IT community, forcing administrators to prepare for every type of IT challenge. With advanced adoption of technology comes advanced risk. Every device that connects to a company’s network represents a potential entry point for malware. In an age of cyber terrorism, criminals only need a simple computer to create havoc for businesses, consumers, and individuals. Years of data, transactions, intellectual property and competitive secrets can all be shared with the world easily, if just one unsuspecting employee opens an email from a mobile phone and releases a virus. That is the risk and vulnerability of today’s networks and no company is immune. Companies of all sizes and industries are taking steps to implement leading technology that can protect them from zero-day threats and unknown files that creep into their IT environment.

The City of Thousand Oaks, California, faced significant challenges in managing and securing its numerous desktop endpoints. With nearly 130,000 residents relying on the municipality for various services, including water billing, transportation, home inspections, and preventative maintenance, the need for robust endpoint security was paramount. The increasing threat of malware, spyware, and cybercrime posed a significant risk to the city's network. A single malicious email opened by an unsuspecting employee could jeopardize the entire network, severely impacting the municipality's ability to provide essential services to its residents. The city needed a solution that could manage multiple endpoints efficiently while simplifying the IT management process to ensure the security of its desktop environment.

There are so many unknown viruses and cyberattacks today; criminals hack into companies systems and steal their private information. As a company that works with credit cards and personal information, we needed to put an IT security system in place that would give us the ultimate protection. Comodo’s endpoint security management solution has been the best choice for us by far, because it protects us—and our customers—from both the known and unknown cyber threats.

Mid-South Steel Products, Inc. faced significant challenges in managing their IT security. With a small IT department, they needed a solution that was easy to implement and manage without sacrificing security. Their existing Symantec antivirus system was difficult to manage and left them feeling vulnerable to malware and other IT threats. Traditional antivirus systems, which rely on blacklists of known bad files, were not sufficient to cope with the volume and sophistication of modern threats. Mid-South Steel needed a new security partner to protect their IT environment from these evolving threats.

The malware threats of today are designed to hack into any size infrastructure and cause chaos, stealing personal information, financial and corporate records, or planting infections to cause IT destruction. Traditional antivirus solutions focus on detection, not prevention, using default allow technology that only stops recognized, blacklisted files. This leaves a gap for unknown files that do not appear on the blacklist, allowing them to enter an IT environment and potentially infect a system. For small businesses and non-profit organizations, IT needs are the same as large corporations, but they often lack large IT staffs and budgets, making them more susceptible to attacks. The Community Action Committee of Pike County (CAC) needed to ensure its IT environment was safe, as it houses sensitive data such as county financial information, social security numbers, finances, and home addresses.

Over the years as America First continued to grow in terms of employees and branches, they needed to add digital certificates to keep the multiple web properties secure and protected. As part of the growth, America First had multiple companies they were buying digital certificates from, which caused some IT systems to become disparate. There was no single location or management system for all of its certificates, and that created higher cost models and longer reissuance times for expired certificates. America First was in need of a new management solution for its certificates.

Weseler Rechenzentrum had a competing certificate management product in TC-Trustcenter, a company that was acquired by Symantec. With the change in management of the product, WRZ felt they were not getting the technical and strategic support it needed to help manage its digital certificates and sought out a new solution to replace the now-owned Symantec technology. The new certificate management solution had to have ease of use, and be able to allow system administrators to select, manage and upgrade multiple certificates at multiple levels.

The University of Colorado at Boulder has thousands of certificates within its IT infrastructure, certificates that were being used to grant on campus and wireless connections to its faculty, students and staff to research, collaborate and network across the campus and around the world. The University was in need of a system that could be implemented to help the IT staff streamline the management of the certificates – from expired certificates to issuance of new certificates, all with an easy to use management console.

As the Aviva organization added more clients and continued to grow, the organization outgrew its IT infrastructure and needed to add more network and IT capabilities, specifically when it came to the management process around its digital certificates. Aviva no longer had a single location or management system for all of its certificates, thus experiencing higher costs associated with individualized certificates delay in certificate signing request turn-around times for the issuance of new SSL certificates. Aviva was in need of a new management solution for its certificates.

Before implementing Comodo One MSP, IT Simplicity had an RMM solution in place, but was experiencing multiple outages and a higher per-seat cost than it wanted to pay. Licensing fees and costs are always an issue, so IT Simplicity was looking for a new RMM technology solution that would deliver a secure and reliable performance for both its customers and its own workforce, not adding cumbersome costs, and be able to scale and integrate its patch management and service desk capabilities.

Évolur Solutions was looking for its first RMM solution to service its customers across Spain faster and with improved response times. The company needed a new, low-cost RMM solution that doesn’t sacrifice performance.

Remote monitoring and management is a critical tool needed by Syneteks to monitor and service its customers on demand, across the state of Colorado. Before implementing Comodo One, Syneteks had an RMM solution that was cumbersome to operate, and didn’t communicate well with its other service technologies. Syneteks has many customers across Colorado and the surrounding region, and needed to have an RMM solution that was reliable 100% of the time, to ensure it fixed the right technology challenge at the right time for the right customer. Syneteks was looking for a new RMM technology solution that would deliver a secure and reliable performance for both its customers and its own workforce while not adding cumbersome costs.

Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs.