Travelers Haven, a full-service housing firm, was facing challenges in managing its rapidly expanding business. The company, which provides customized housing solutions across North America, was struggling with the increasing volume of incoming calls and the need for efficient communication. The company did not employ a receptionist to answer and route calls, instead relying on call queues to make multiple phones ring simultaneously until someone picks up. As the business expanded, the volume of incoming calls rose, and the company was looking for a better way of making sure more of those calls would be answered and fewer would go to voicemail. The company also needed a solution to improve the efficiency of its communication and collaboration, particularly in the context of sales. The company found that the quicker they could get a housing option in front of a client, the more likely they were to accept it.

Open Mortgage LLC, a nationwide mortgage loan originator, was facing a significant challenge with its legacy, open-source VoIP software. The system was single server-based, meaning all calls, nationwide, had to travel back to one location. This created a single point of failure, which could potentially disrupt the company's operations if the server went down. The company's IT manager, Scott Evans, was not comfortable with this risk. Furthermore, the company was using separate systems for phone, email, and fax communications, which was not efficient. Open Mortgage LLC needed a modern, integrated communications system that could provide flexibility and reliability to cater to its diverse clientele.

Craftlogic Software LLC, a Texas-based IT consultancy and recruitment firm, faced a significant challenge in its recruitment process. The traditional method of contacting job candidates via phone calls was proving to be inefficient and time-consuming. The company found it increasingly difficult to get job candidates on the phone, leading to a frustrating cycle of missed calls and voicemails. For instance, a recent job opening attracted over 900 resumes, and the company had to contact each candidate, which proved to be a daunting task. The company's existing SMS notification system, which was routed through another service provider, was not consistent. The SMS came from a phone number associated with the service provider, not from a Craftlogic business phone number. This inconsistency led to confusion and inefficiency as replies from candidates had to be manually forwarded to the right recruiter via email.

Hott Solutions, a consulting firm specializing in Yardi property management software for real estate companies, was facing a challenge with its enterprise VoIP phone system. The system had reached its end of life, and the company was in need of a replacement. Hott Solutions wanted more than just a VoIP solution. They were looking for a system that could integrate with their customer support platform, Salesforce's Desk.com, to streamline their help desk operations. The company provides comprehensive Yardi help desk services to real estate companies ranging from 50 to 3,000 employees, and the need for an efficient, integrated solution was paramount.

OppSource, a company that provides the PursuitPro software for sales development representatives (SDRs), was founded with the aim of making sales teams more effective by creating a specialized role for SDRs to focus on prospecting. However, the company faced a challenge in making SDRs more productive in a job that requires heavy phone contact. Initially, OppSource would have SDRs work with whatever Customer Relationship Management (CRM) platform the client had as its standard. The company wanted to provide a system that enabled lead follow-up in their moments of interest and organized their day around the best next leads to pursue. Despite the importance of phone contact in the SDR role, many organizations still had representatives dialing every number manually. OppSource needed a solution that would make the time SDRs spend on the phone more effective, translating into a major productivity boost.

SEA Media, a social media marketing firm, was on the brink of a significant growth phase in mid-2015. The CEO, Sara Moore, was keen on positioning the company for this growth and ensuring it could handle the influx of business. However, she found herself micromanaging too much, a practice she realized would soon become unsustainable. The company needed a solution that would keep all team members, who were distributed across various locations, in close communication and aware of each other's tasks. The firm also needed to make its processes more disciplined to ensure all tasks were completed without fail, and the quality of work remained impressive to clients. Before choosing RingCentral Glip, Moore considered several other team messaging and collaboration tools.

Midwest Freight Systems, a trucking and logistics company, was facing challenges in maintaining efficient communication and collaboration among its employees spread across different locations. The company, with its headquarters in Warren, Michigan, and operations in Bosnia and the Philippines, was struggling with its existing online chat room product. The software was inefficient in notifying users about new messages and supporting long-running conversations. Messages would disappear every couple of weeks, causing significant communication gaps. The chat room alone was not sufficient to support close collaboration between employees, whether they were in the same office or on opposite sides of the world. The company was in dire need of a solution that could streamline communication and collaboration, making it more efficient and effective.

Sleep Solutions of New York, a sleep disorders clinic, was facing a challenge in maintaining records of important conversations with insurers and patients. The clinic, which specializes in treating disorders such as sleep apnea, often had to deal with insurance companies that would initially approve a service or procedure, but later refuse to honor that commitment. To protect themselves in such situations, Sleep Solutions regularly recorded its calls and saved voicemails from insurers or patients. However, the clinic was struggling with organizing these recordings and archiving them for long-term retention. The clinic had switched to RingCentral in 2013, which eliminated a lot of system maintenance cost and hassles associated with their old system. However, RingCentral only retained voicemails and call recordings for 60 days, while Sleep Solutions wanted to keep them for seven years.

SKS Bottle & Packaging, a company that supplies a wide variety of containers to both small businesses and large Fortune 500 companies, was facing challenges with its on-premise PBX hardware. The company's website is a major sales channel, but phone service and support are also crucial to its operations. The old PBX system was logistically difficult to manage, especially when a phone extension needed to be moved to a different location, which required rewiring the building. As the business grew, managing the complex network of phone cables became increasingly burdensome. Additionally, the call statistics with the old system were inadequate due to consistently dropped calls and poor reporting. The company needed a more flexible solution with better reporting capabilities and tighter integration with the custom software SKS uses to run its business.

The Comprehensive Blood & Cancer Center (CBCC), one of the largest free-standing cancer centers in the Western United States, was struggling with an outdated communications system. The legacy PBX system was not only old but also lacked a backup, which was a significant risk in a medical setting where phone communication is critical, especially during patient emergencies. The system was also hindering the center's agility and growth due to the complexity involved in moving people or departments around. Adding new people and locations required a labor-intensive process of running wires and installing new ports. The management and support of the old PBX hardware and the cost of T1 lines were inefficient and did not provide the flexibility and functionality needed by the center.

Home Inspector Pro, a small software company providing solutions for commercial and home inspectors, faced a challenge in managing their customer support calls. With an international customer base, the company received support calls on eight direct lines, which were configured to ring the line of the first available employee. To enhance their service, the company tracked the length of calls, hold times, and instances where customers hung up without speaking to anyone. However, this process was manually done by employees, which was not only time-consuming but also inconsistent. The company needed an automated solution to improve its response time and ensure consistent logging of calls.

Dynasplint Systems, Incorporated, a company specializing in the design, manufacture, and sale of dynamic splints for range of motion rehabilitation, was facing significant challenges with its legacy on-premise hardware. The company was heavily reliant on this hardware and maintenance engineering support, which was not only expensive but also required frequent updates. This necessitated constant configuration and management support from external technicians, leading to increased costs and operational inefficiencies. The system was also problematic from an IT perspective as it required extensive training, a secure and physical space in an office location, and was not reliable. Furthermore, Dynasplint, with its four divisional offices and a majority of employees working remotely, needed a solution that could cater to the needs of all its employees, irrespective of their location.

Business Management Consultants, a home-based business providing accounts receivable management, was facing significant challenges with its communication system. The company, under the leadership of President Juan Gala, was using a traditional phone line, fax line, and voicemail from AT&T, costing about $75 a month. This setup was not only expensive but also inefficient and inconvenient. Calls would ring at the owner's house instead of the employees' phones, and employees had to call in to check voicemail multiple times a day. Clients were unable to reach them directly, which was affecting their service delivery. Gala was looking for a solution that would not only integrate his distributed staff but also enable him to expand easily as his company grows.

Michael Carr, co-founder of VolunteerHub, a system that offers a range of features from automated event registration to volunteer workforce management, faced significant challenges in managing incoming calls. The toll-free service he initially set up for handling calls was not efficient, with callers frequently encountering a 'All circuits are busy' message. This inefficiency led to the loss of approximately 20% of potential customers. In an attempt to resolve this, Michael tried a Voice-Over-IP (VoIP) service. However, this too proved problematic due to configuration issues and poor customer support. The VoIP telephone he purchased was permanently locked into the old system and couldn't be reconfigured, leading to further waste of resources.

Buyers Capital Stamford, a full-service real estate company based in Connecticut, was facing challenges in efficiently connecting its customers with its team members. The company has five offices and employs 41 agents spread across the state. The geographical dispersion of the team members was causing communication inefficiencies and was impacting the company's productivity. The company was in need of a solution that could streamline its communication processes, connect its distributed team members effectively, and enhance its business productivity.

DES Architects + Engineers, a leading architecture firm in Silicon Valley, recently opened a new office in San Francisco's Financial District. The new location was aimed at providing a convenient place for collaboration with San Francisco and North Bay clients and attracting the new generation of technology startups. However, the firm faced challenges in setting up the IT infrastructure for the new office. Rob Sampson, DES's Director of Information Technology, had two primary goals. First, he wanted to support employees' mobility as they often travel to job sites and clients' offices. Second, he aimed to use as many cloud-based services as possible, continuing the trend he had started at the Redwood City office. Another critical consideration was the compatibility of the new system with Google apps, as many employees had hundreds or even thousands of contacts in Google.

DoorDash, a last-mile logistics platform that connects customers with their favorite local and national businesses across the United States and Canada, was experiencing rapid growth and high traffic volumes. To manage this, their security team initially used a homebrew combination of Splunk and AWS WAF to block attacks while allowing legitimate traffic through. However, as their customer traffic scaled, the team found that AWS WAF required significant rules maintenance. This was a challenge as it was time-consuming and could potentially lead to security vulnerabilities if not managed properly. The need for a more efficient and effective solution became apparent.

LeanTaaS, a company that serves leading hospitals and healthcare providers across the country, was in need of a security solution that could provide real-time visibility and defense for their cloud-based APIs. The company uses a lean approach and data analytics to create more efficient medical facilities, and develops software products that combine lean principles, predictive analytics, and machine learning to enhance hospital efficiency. Over 50 providers across the nation rely on their products to increase patient access, decrease wait times, reduce healthcare delivery costs, and improve revenues. However, securing their cloud-based web services and APIs while meeting HIPAA compliance requirements posed a significant challenge.

Cybrary, an online training and career development platform for IT and cybersecurity professionals, was facing a multitude of attacks across its APIs and web properties. Their legacy web application firewall (WAF) was proving inadequate in terms of usability and attack coverage. The two-person infrastructure team at Cybrary was grappling with issues that their legacy WAF could not address. The traditional model of blocking based on pattern matching, such as a specific SQL-injection string, was not effective for their needs. The legacy WAF was not only difficult to configure and debug but also provided incomplete attack coverage and blocked valid requests. It lacked real-time visibility, alerting, or a functional dashboard to monitor activity over time. As a security-focused organization, Cybrary needed to maintain their brand identity and ensure their security practice was cutting-edge.

Movember, a non-profit organization dedicated to impacting men’s health, transitioned to a cloud environment to better serve their donors and campaign participants, and streamline their processes. However, during this transition, they encountered a significant challenge. Their traditional Web Application Firewall (WAF) solutions were unable to scale during peak traffic periods without requiring constant tuning and intervention from their team. For six months, Movember struggled to integrate a legacy WAF solution into their modern application infrastructure. The solution was never fully implemented, causing frustration and resulting in a solution that had to be discarded and replaced. The organization needed a seamless and secure web application protection solution that could keep up with their rapidly scaling cloud infrastructure.

Snapdocs, a company offering a loan closing automation application for the mortgage industry, faced a significant challenge in enhancing their security posture. Their application, which provides a workflow for buyers, lenders, title and escrow representatives, and notaries, required real-time visibility to prevent account takeovers. The mortgage industry, with its numerous parties involved in a real estate transaction, presents multiple threat vectors. Notaries, for instance, often use weak passwords on their email accounts and sometimes share the same login credentials across websites. This makes the industry a prime target for wire transfer fraud, with attackers executing phishing campaigns to take over accounts and redirect funds to fraudulent third-party accounts. Snapdocs needed a solution that could identify malicious requests and other attack event patterns to prevent account takeovers. They also sought faster visibility into attackers’ web requests to trigger alerts and stop them.

Chick-fil-A, a major fast-food chain with over 2,400 restaurants in the United States and annual revenues exceeding $10 billion, was seeking a robust and flexible web application security solution. The company's digital transformation strategy heavily relied on consumer-facing mobile and web applications for food ordering, which were crucial for enhancing customer satisfaction and driving revenue growth. However, the existing legacy Web Application Firewall (WAF) that relied on pattern matching rulesets was inadequate in a development lifecycle characterized by distributed software design and deployments. The challenge was to find a future-ready WAF that could be easily installed across distributed architecture and effectively prevent account takeover (ATO) attempts and other attacks on public-facing apps in production.

London's outdated Victorian sewers were causing increased pollution and water contamination due to frequent overflows into the River Thames. The city needed a newly designed and constructed sewage tunnel system to reduce overflows and improve the river's water quality. The joint venture project among Costain, Vinci Construction Grands Projets, and Bachy Soletanche was expected to be completed in seven years. Mott MacDonald, the lead designer for the project, was contracted to design and build a new, modernized sewerage system for the east portion of the project. This involved approximately 10 kilometers of tunnel works located 70 meters beneath central London and six shaft sites. Mott MacDonald faced challenges in bridging communication gaps among team members across various locations and with diverse design principals. They also needed to control the information accessed by team members and stakeholders while developing a streamlined, but accurate, workflow to meet the tight project deadline.

Sweco Nederland (Sweco NL) was tasked with extending Bergen, Norway’s Bybanen light-rail system to promote urban development and reduce pollution. The NOK 6.2 billion project involved adding eight new stops, including an underground depot and two tunnels totaling 4.5 kilometers in length. The project required an optimal design that connects to existing infrastructure within a limited footprint and aligns conflicting stakeholder interests and needs. The project team consisted of 18 engineering disciplines spread across five countries, using different software, and included 24 contracts. The team faced challenges surrounding data integration, alignment, change management, collaboration, and communication. Traditional manual processes were deemed insufficient due to the project's complexity, client requirements, and overall scale. The team required a new, digital-driven approach to successfully deliver the design on a tight timeline.

Cornell University, one of the oldest and most prestigious universities in the United States, was facing challenges with its e-procurement bidding systems. The software products they had implemented in 2004 and 2011, while an improvement over manual processes, were not user-friendly and required too many steps for common tasks. This led to difficulties for vendors in submitting bids, often necessitating assistance from procurement staff. The university was in need of a more efficient software that could accommodate its unique business needs. They were looking for a system that was easy for suppliers to use, supported the sealed bidding process, and provided other functions such as supplier prequalification and approval.

Grupo Especializado en Obras Marinas (GEOMSA), a major developer of pipe-soil systems in the Gulf of Mexico, was faced with the challenge of designing and installing a subsea pipeline system that could withstand the forces of geological shifts. The Gulf of Mexico is known for its active geological faults, which often test the structural integrity of oil production pipeline systems. The project involved designing and installing an 8-inch to 24-inch diameter piping system. The primary objective was to develop a solution that would maintain the reliability and safety of the system. The team needed to evaluate how the pipeline interacted with the surrounding seabed environment and produce a safe, realistic design to reduce the risk of marine pipeline failure, which would severely impact the local environment.

Grupo Especializado en Obras Marinas (GEOMSA), a major developer of pipe-soil systems in the Gulf of Mexico, was tasked with assessing pipeline integrity under various conditions in the clay soil trenches of an underwater pipeline system. The project's objective was to increase domestic oil production in the surrounding region. The team needed to determine how the new pipeline system would react to expansion and lateral deformation considering the route's horizontal curves, the varying widths of the trench, the number of ocean floor levels above the pipeline, and how the pipeline would interact with the clay soil environment in which it was being placed. They also had to determine a logical and reliable behavior of the pipeline by simulating it inside the trench considering variables such as temperature, lateral deformations, and system stress.

SATRIA Technologies, a small start-up company in Selangor, Malaysia, provides engineering solutions for power utilities, industries, and infrastructure. The company was contracted by Malaysia’s largest electricity utility, Tenaga Nasional Berhad (TNB), to design and supply control relay panels for its new substation in Pandamaran, Klang. The MYR 500,000 project required SATRIA to design six different protection and control schemes for 19 33 kilovolt/11-kilovolt units to fit in a compact space within the substation. Previously, SATRIA engineers were given a month to deliver conceptual drawings and schematic designs. However, for this project, TNB mandated that SATRIA complete initial and detailed electrical design and panel arrangement drawings within a 20-day time frame. To meet this tight deadline and design a variety of panel types to fit a narrow space, SATRIA needed a collaborative intelligent modeling technology.

iForte Solusi Infotek, one of the fastest-growing fiber optic network operators in Indonesia, was facing challenges due to decentralized data and unsystematic manual processes driving network engineering, planning, sales, and maintenance. The lack of synergy among its departments led to slow project delivery and customer response times. The company's network communications infrastructure includes more than 6,000 kilometers of fiber optic cable, 17,000 towers, 3,500 very small aperture terminal (VSAT) ground stations, and 240 points of presence (POP). Managing such a large infrastructure for numerous business applications required optimal workflows to efficiently meet customer requirements. To centralize data and information, streamline workflows, improve strategic analysis, and enhance decision making, the company committed to developing a digital fiber optic management system for more efficient collaboration and communication throughout all lifecycle stages.

Hatch, a global professional services company, was tasked with delivering a $245 million sulfuric acid plant in the remote region of Katanga, Democratic Republic of the Congo (DRC). The plant was critical to sustain one of the largest copper mining operations in the DRC, as the copper mines required sulfuric acid to leach copper oxide minerals. The project presented several challenges, including the remote location, logistical and environmental difficulties, and a fast-tracked schedule. The plant was to feature a 1,400 ton-per-day manufacturing facility and an electrical waste heat power generation system with a steam turbine unit, which was critical due to the limited power grid supply in the area and complex integration with the existing electrical network. Hatch needed to overcome these complexities and accommodate the accelerated timeline with a team of engineers distributed globally across five offices. The company sought a sustainable technology solution, digitalizing all workflows and deliverables.