Dynasplint Systems Leverages RingCentral for Enhanced Flexibility and Scalability
Technology Category
- Sensors - Infrared Sensors
- Wearables - Exoskeletons
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Maintenance
Use Cases
- Smart Parking
Services
- System Integration
- Training
About The Customer
Dynasplint Systems, Incorporated is a leading company in the medical industry that designs, manufactures, and sells dynamic splinting devices. These devices are used to help patients with joint stiffness regain range of motion in their peripheral joints. The company specializes in reducing rehabilitation time for a variety of injuries, including shoulder, elbow, wrist, knee, ankle, jaw, and veterinary. Founded in 1981, Dynasplint has over 285 employees and is headquartered in Severna Park, Maryland. The company operates four divisional offices and a majority of its employees work remotely.
The Challenge
Dynasplint Systems, Incorporated, a company specializing in the design, manufacture, and sale of dynamic splints for range of motion rehabilitation, was facing significant challenges with its legacy on-premise hardware. The company was heavily reliant on this hardware and maintenance engineering support, which was not only expensive but also required frequent updates. This necessitated constant configuration and management support from external technicians, leading to increased costs and operational inefficiencies. The system was also problematic from an IT perspective as it required extensive training, a secure and physical space in an office location, and was not reliable. Furthermore, Dynasplint, with its four divisional offices and a majority of employees working remotely, needed a solution that could cater to the needs of all its employees, irrespective of their location.
The Solution
Dynasplint Systems chose RingCentral, a cloud-based communication system, to overcome its challenges. RingCentral offered the flexibility and administrative advantages that Dynasplint needed. The head-up display (HUD) feature of RingCentral allowed users to see a colleague’s availability based on whether or not they were on a call. This feature, along with the ability to keep personal phone numbers private while remaining reachable to both customers and colleagues, was a significant advantage for the company's remote workforce. RingCentral also eliminated the need for physical fax machines, a heavily used tool in the medical industry, thereby reducing the company's reliance on hardware. Additionally, RingCentral's seamless integration with Salesforce and Google for Work was a significant advantage for Dynasplint, as it planned to move to Chromebooks to simplify its operations.
Operational Impact
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