Travelers Haven Enhances Efficiency and Communication with RingCentral Office and Glip
Technology Category
- Networks & Connectivity - 5G
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Quality Assurance
- Sales & Marketing
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
About The Customer
Travelers Haven is an on-demand, full-service housing firm that delivers safe and affordable solutions for staff relocations and temporary stays. The company provides customized housing solutions at more than 70,000 properties in 6,500 cities across North America. Founded in 2008 and headquartered in Denver, Colorado, Travelers Haven has 110 employees. The company's original business was finding housing for traveling doctors and nurses recruited by hospitals when they are shortstaffed on critical specialties. As it has grown, Travelers Haven has expanded into supporting relocations and other corporate housing needs. The company keeps its costs down by acting as a broker, rather than a landlord, helping clients find the best match for their specific needs with the properties in its catalog.
The Challenge
Travelers Haven, a full-service housing firm, was facing challenges in managing its rapidly expanding business. The company, which provides customized housing solutions across North America, was struggling with the increasing volume of incoming calls and the need for efficient communication. The company did not employ a receptionist to answer and route calls, instead relying on call queues to make multiple phones ring simultaneously until someone picks up. As the business expanded, the volume of incoming calls rose, and the company was looking for a better way of making sure more of those calls would be answered and fewer would go to voicemail. The company also needed a solution to improve the efficiency of its communication and collaboration, particularly in the context of sales. The company found that the quicker they could get a housing option in front of a client, the more likely they were to accept it.
The Solution
Travelers Haven switched to RingCentral Office to gain flexibility and improve its phone system. RingCentral Office allowed the company to easily configure and manage phone queues, reducing the number of calls that were missed and went to voicemail. The company also added RingCentral Glip team messaging and collaboration software. Glip’s ability to share and collaborate around images turned out to be a big advantage for the company. It made it easy to collaborate around visual information by attaching comments to specific regions of an image, speeding communication and eliminating misunderstandings. The company also found that by accelerating communication and collaboration with RingCentral Office and RingCentral Glip, they could make their core workflows even more efficient. The company was able to improve the efficiency of its operations and increase the number of orders a territory manager could handle in a day.
Operational Impact
Quantitative Benefit
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