RingCentral > Case Studies > DES Architects + Engineers Leverages RingCentral for Enhanced Mobility and Cloud-Based Communications

DES Architects + Engineers Leverages RingCentral for Enhanced Mobility and Cloud-Based Communications

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Buildings
Education

Use Cases

Autonomous Transport Systems
Transportation Simulation

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

DES Architects + Engineers is a leading architecture firm based in Silicon Valley. Founded in 1973, the firm provides creative and sustainable solutions that cater to the needs of commercial, science and tech, healthcare, and education clients. DES is renowned for its projects such as the Moffett Gateway project in Sunnyvale, which is leased entirely by Google. This 628,000-square-foot LEED Platinum tech campus includes acres of ground-level green spaces and a two-acre rooftop park. The firm recently opened a new office in San Francisco's Financial District to collaborate with local clients and attract new technology startups.

The Challenge

DES Architects + Engineers, a leading architecture firm in Silicon Valley, recently opened a new office in San Francisco's Financial District. The new location was aimed at providing a convenient place for collaboration with San Francisco and North Bay clients and attracting the new generation of technology startups. However, the firm faced challenges in setting up the IT infrastructure for the new office. Rob Sampson, DES's Director of Information Technology, had two primary goals. First, he wanted to support employees' mobility as they often travel to job sites and clients' offices. Second, he aimed to use as many cloud-based services as possible, continuing the trend he had started at the Redwood City office. Another critical consideration was the compatibility of the new system with Google apps, as many employees had hundreds or even thousands of contacts in Google.

The Solution

To meet these requirements, Sampson chose RingCentral as the business communications solution for the new San Francisco office. RingCentral met his requirements for being cloud-based and supported employees' mobility through the RingCentral Mobile app that they could install on their smartphones. Moreover, RingCentral's communications functionality operates seamlessly with Google apps. RingCentral is included in the Recommended by Google G Suite program, due to its high security, reliability, and quality of integration with Google business tools. This integration allowed employees to click on a phone number in an email to automatically make a call, or use the RingCentral dial pad within the browser for follow-ups. With RingCentral, DES's new San Francisco office was ahead of the headquarters in terms of communications functionality, and Sampson planned to deploy RingCentral at the headquarters as well.

Operational Impact

The implementation of RingCentral in DES's new San Francisco office brought significant operational benefits. The cloud-based solution supported the mobility of employees, enabling them to communicate effectively even when they were on the move. The seamless integration with Google apps made it easier for employees to manage their contacts and make calls directly from their emails or browser. This integration boosted productivity, as employees could quickly follow up on their tasks without having to switch between different platforms. The success of the implementation in the San Francisco office led to plans to deploy RingCentral at the Redwood City headquarters as well.