Coinford, a construction company operating in the southeast of England, was facing a disconnect between work carried out on site and back-office functions. This gap between physical and digital processes was causing bottlenecks. The company wanted them to be standardized and transparent, with up-to-date information that could be seen in dashboards rather than tracked down painstakingly through emails and phone calls. Archiving and storing site related documents was difficult; retrieving them for audit purposes time-consuming, particularly when paperwork went missing. The company had identified the solution, as Suzy Pinsent, Project Manager, explained. This decision went in tandem with a move to Microsoft 365, and the adoption of SharePoint and Teams for document management.