FlowForma > Case Studies > Vacuum Truck Rental Business Shifts Up A Gear

Vacuum Truck Rental Business Shifts Up A Gear

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Company Size
200-1,000
Region
  • America
Country
  • United States
Product
  • FlowForma Process Automation
Tech Stack
  • Digital Process Automation (DPA)
  • IoT application
  • ERP system
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
  • Revenue Growth
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Construction & Infrastructure
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Maintenance
Use Cases
  • Real-Time Location System (RTLS)
  • Track & Trace of Assets
  • Vehicle Telematics
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
The customer is a specialist vehicle rental business based in Louisville, Kentucky. They provide vacuum truck rentals and maintenance to companies and contractors across the United States. These specialist vehicles are used to remove soil, drilling mud, drilling cuttings, cement, and other debris from building sites. The company is focused on providing high-value service to every kind of customer, from small building projects to construction sites of 6,000 people. The company operates across seven branches and is committed to digital transformation to improve its operations and service delivery.
The Challenge
The company, headquartered in Louisville, Kentucky, provides vacuum truck rentals and maintenance to companies and contractors across the United States. The specialist vehicles are used to remove soil, drilling mud, drilling cuttings, cement, and other debris from building sites. The business is focused on providing high-value service to every kind of customer, from small building projects to construction sites of 6,000 people. The Chief Operating Officer was an early mover on digital transformation, recognizing that innovative technology solutions would enable the organization to gain a market lead and be successful at the top end of the rental market. Before he joined the company, there was very little transparency and a lack of quality data. Poor processes between its seven branches made it hard to keep track of trucks. Multiple IT systems had different data sets that were difficult to integrate.
The Solution
FlowForma’s North American partner, Pontem Innovations, recommended the Digital Process Automation (DPA) tool as a way for this business to become more data-driven. The CEO got it straight away. “The big driver is shortening the communication timeframe from field to vendor. Between emails, text messages and voicemails, there is a lot for people to mine through to get to the things that really move the needle,” he said. With FlowForma Process Automation, this CEO had a tool that would definitely move the needle. FlowForma Process Automation was a good fit for what this organization wanted from a DPA tool, a user-friendly approach that was more about people than technology. It provides an easy-to-use, scalable way of eliminating inefficient manual tasks through automation and integration. One of the first workflows created was Truck Inspection, where pictures of every part of the vehicle are correlated in a process that reports on damage which is charged to the client. FlowForma Process Automation made the business-critical process accessible and transparent, with data flowing seamlessly between seven branch offices, providing an up-to-date and accurate record of each truck.
Operational Impact
  • Improved customer service
  • Ease of use saves time and money
  • Informs daily decision making
  • Created a more collaborative culture
Quantitative Benefit
  • Revenue growth of 40%
  • 30% increase in profits

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