New Processes Enhance Role of Paramedic Body
Company Size
200-1,000
Region
- America
Country
- Canada
Product
- FlowForma Process Automation
- Pontem Register Management System
- Microsoft Azure
- Microsoft SharePoint
- Power BI analytics
Tech Stack
- Cloud-based solutions
- Business Process Automation
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
The College of Paramedics of Nova Scotia (CPNS) is a statutory body responsible for registration and licensing processes that ensure only qualified paramedics are permitted to practise in the region. Established in 2017, it inherited a registrant database that was no longer fit for purpose, run by an inflexible and expensive service provider. CPNS needed a solution that could evolve with the organization, have better reporting and deliver a better user experience.
The Challenge
The College of Paramedics of Nova Scotia (CPNS) was struggling with a legacy database system that was inflexible and expensive. The data collection points in member application and renewal processes were not aligned with what CPNS needed, and repairs to broken processes took too long to fix. The service provider was expensive and it took months to make changes. This inflexibility impacted regulatory compliance. CPNS spent six months investigating a replacement solution.
The Solution
CPNS selected a cloud-based Register Management System from Pontem Innovations, with FlowForma as the crucial forms-building component. Registrations start on the College’s website after which an automated authentication process allows approved registrants access to a self-service portal. This contains all the FlowForma forms for other processes, such as renewals and evidence of continuing competency. Data is stored on Azure, the cloud platform that benefits from Microsoft’s billion-dollar investment in security and compliance. It provides a safe and resilient environment for external users to complete forms within the registrant portal and the College’s website. All the forms use standard FlowForma business rules and are tagged to individual registrants. The College can set approval requirements to ensure appropriate people inside the organization are involved and that the status of different processes is constantly tracked.
Operational Impact
Quantitative Benefit
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