The Mechanics Bank ensures system protection and improves Quality of Service with AppSense
公司规模
1,000+
地区
- America
国家
- United States
产品
- AppSense DesktopNow
- Lotus Notes
- Internet Explorer
- ITI Banking Applications
技术栈
- Citrix Servers
- HP ProLiant DL360
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络安全和隐私 - 端点安全
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Mechanics Bank, headquartered in Richmond, California, is one of the largest community banks in the San Francisco Bay Area. Celebrating a century of community banking in 2005, the bank has approximately $2.5 billion in assets and operates 32 branch offices. Known for its innovative and customer-friendly banking services, The Mechanics Bank is committed to ensuring its IT systems are secure and perform at maximum efficiency. The bank's IT team, led by Ray Anderson, is responsible for maintaining a secure and efficient server-based computing environment, which is crucial for providing quality service to their end users.
挑战
The Mechanics Bank faced several challenges in maintaining the security and performance of their IT systems. They needed a proactive solution to protect against harmful executables and ensure their 32 branches could serve customers effectively. The bank's IT team was constantly dealing with unauthorized applications and plug-ins, which could introduce spyware and malware. This required tedious lock downs and time-consuming system maintenance. Additionally, the help desk was inundated with calls due to browser hijackings and altered registry settings, leading to user dissatisfaction. The bank also faced issues with CPU and memory-hogging applications, necessitating either additional hardware investments or better utilization of existing servers.
解决方案
The Mechanics Bank implemented AppSense DesktopNow as a comprehensive solution to address their security and performance challenges. AppSense DesktopNow allowed the bank to secure and control their application environment automatically, eliminating issues such as browser hijacking and malware. The solution also enabled the bank to manage application performance and resource usage, significantly reducing CPU server load and memory consumption. The bank's IT team no longer needed to perform emergency maintenance or deal with unauthorized installations, allowing them to focus on more strategic initiatives. The deployment of AppSense DesktopNow was straightforward, with the bank operating it in passive mode initially to monitor applications and their dependencies before switching to active mode.
运营影响
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