万事达卡通过自助服务数据准备改善客户体验
技术
- 应用基础设施与中间件 - 数据可视化
适用行业
- 金融与保险
客户
万事达
关于客户
万事达卡是全球支付行业的科技公司,也是全球第二大处理器。他们运营着世界上最快的支付处理网络,连接消费者、金融机构、商家、政府和
挑战
万事达卡商业财务支持主管 Derek Madison 负责监督两个系统之间的交易和现金验证,无论它们是否为万事达卡所有。他负责确定提高效率和改进万事达卡流程的新方法。一开始,这个 13 人的团队不得不使用驻留在公司大型机上的报告手动协调系统界面。他们每天的首要任务是打印 20-30 份单独的多页报告。使用标尺在每个报告中保留自己的位置,然后他们将逐行将相关数据手动键入 Excel 以进行验证。 “我们谈论的是一项每周花费 40-80 小时的任务,”Madison 回忆道,“作为一家产品供应迅速扩大的成长型公司,我们必须找到一种更好的方法来准备这些数据以供分析。”
解决方案
万事达卡商业财务支持主管 Derek Madison 负责监督两个系统之间的交易和现金验证,无论它们是否为万事达卡所有。他负责确定提高效率和改进万事达卡流程的新方法。一开始,这个 13 人的团队不得不使用驻留在公司大型机上的报告手动协调系统界面。他们每天的首要任务是打印 20-30 份单独的多页报告。使用标尺在每个报告中保留自己的位置,然后他们将逐行将相关数据手动键入 Excel 以进行验证。 “我们谈论的是一项每周花费 40-80 小时的任务,”Madison 回忆道,“作为一家产品供应迅速扩大的成长型公司,我们必须找到一种更好的方法来准备这些数据以供分析。”
收集的数据
Labor Costs, Operating Time, Process Procedure, Transaction Amount
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