The Mechanics Bank ensures system protection and improves Quality of Service with AppSense
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- AppSense DesktopNow
- Lotus Notes
- Internet Explorer
- ITI Banking Applications
Tech Stack
- Citrix Servers
- HP ProLiant DL360
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The Mechanics Bank, headquartered in Richmond, California, is one of the largest community banks in the San Francisco Bay Area. Celebrating a century of community banking in 2005, the bank has approximately $2.5 billion in assets and operates 32 branch offices. Known for its innovative and customer-friendly banking services, The Mechanics Bank is committed to ensuring its IT systems are secure and perform at maximum efficiency. The bank's IT team, led by Ray Anderson, is responsible for maintaining a secure and efficient server-based computing environment, which is crucial for providing quality service to their end users.
The Challenge
The Mechanics Bank faced several challenges in maintaining the security and performance of their IT systems. They needed a proactive solution to protect against harmful executables and ensure their 32 branches could serve customers effectively. The bank's IT team was constantly dealing with unauthorized applications and plug-ins, which could introduce spyware and malware. This required tedious lock downs and time-consuming system maintenance. Additionally, the help desk was inundated with calls due to browser hijackings and altered registry settings, leading to user dissatisfaction. The bank also faced issues with CPU and memory-hogging applications, necessitating either additional hardware investments or better utilization of existing servers.
The Solution
The Mechanics Bank implemented AppSense DesktopNow as a comprehensive solution to address their security and performance challenges. AppSense DesktopNow allowed the bank to secure and control their application environment automatically, eliminating issues such as browser hijacking and malware. The solution also enabled the bank to manage application performance and resource usage, significantly reducing CPU server load and memory consumption. The bank's IT team no longer needed to perform emergency maintenance or deal with unauthorized installations, allowing them to focus on more strategic initiatives. The deployment of AppSense DesktopNow was straightforward, with the bank operating it in passive mode initially to monitor applications and their dependencies before switching to active mode.
Operational Impact
Quantitative Benefit
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