The Citizens Bank Gets Office 365 Federation and Meets GLBA Requirements with CyberArk Identity
公司规模
1,000+
地区
- America
国家
- United States
产品
- CyberArk Workforce Identity
- Office 365
- Zendesk
- Asana
技术栈
- Multi-Factor Authentication
- SAML
- Identity Federation
- Single Sign-On (SSO)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 身份认证管理
- 网络安全和隐私 - 安全合规
适用行业
- 金融与保险
适用功能
- 商业运营
- 质量保证
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
Founded in 1908, The Citizens Bank serves customers through 23 branch offices in the American South. The company has been nationally acknowledged for financial strength and performance and is consistently named one of the country’s top performing community banks. As a financial institution, The Citizens Bank is regulated by the FDIC and must comply with various regulations, including the Gramm–Leach–Bliley Act (GLBA), which mandates specific actions to protect customer financial data. The bank's IT team is tasked with ensuring secure access to data, efficient user provisioning and deprovisioning, and compliance with these regulations.
挑战
Implement identity federation services for Office 365 without requiring significant new investment or added pressure on the IT team. Provide single sign-on for users. Simplify the IT tasks of user provisioning and deprovisioning. Help ensure compliance with GLBA regulations. In the process of renewing their Microsoft Enterprise Agreement, The Citizens Bank decided it was time to move to Office 365 for a more easily-managed solution. However, they’d heard that Microsoft’s complementary Active Directory Federation Services (AD FS) product comes with many challenges and considerable expense. The company decided to look for a more efficient solution that wouldn’t require significant additional investment in the transition to Office 365. As an FDIC-regulated financial institution, the company must also comply with GLBA (Gramm–Leach–Bliley Act) regulations, which require that a host of specific actions be taken to protect customer financial data. Two key components of protecting user information are tightly controlling access to the data and having the ability to quickly remove that access when employees leave the company. So, secure password management and the ability to easily provision and de-provision cloud applications are essential.
解决方案
The Citizens Bank followed the advice of technology solutions provider SoftwareONE and evaluated CyberArk Workforce Identity. They found it to be an easy and low-overhead solution for Office 365, with several high-value complementary features including multi-factor authentication. Technology solutions provider SoftwareONE recommended the company evaluate CyberArk Identity as a solution to provide the Office 365 identity federation, password management and other security functions they were looking for. To ensure a smooth transition for all employees, the IT team took a two-step approach with the Office 365 rollout. They configured a primary group inside CyberArk Identity for all users, and provisioned them for Office 365 without active licenses. The company began by rolling out the CyberArk Identity solution first to the IT team and then moved into the call center, with the goal of completing the company-wide rollout before the end of the year. All employees will soon authenticate through Workforce Identity for access to Zendesk for IT support and Asana for product management, as well as any new cloud-based apps the company implements.
运营影响
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