The Citizens Bank Gets Office 365 Federation and Meets GLBA Requirements with CyberArk Identity
Company Size
1,000+
Region
- America
Country
- United States
Product
- CyberArk Workforce Identity
- Office 365
- Zendesk
- Asana
Tech Stack
- Multi-Factor Authentication
- SAML
- Identity Federation
- Single Sign-On (SSO)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Identity & Authentication Management
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Founded in 1908, The Citizens Bank serves customers through 23 branch offices in the American South. The company has been nationally acknowledged for financial strength and performance and is consistently named one of the country’s top performing community banks. As a financial institution, The Citizens Bank is regulated by the FDIC and must comply with various regulations, including the Gramm–Leach–Bliley Act (GLBA), which mandates specific actions to protect customer financial data. The bank's IT team is tasked with ensuring secure access to data, efficient user provisioning and deprovisioning, and compliance with these regulations.
The Challenge
Implement identity federation services for Office 365 without requiring significant new investment or added pressure on the IT team. Provide single sign-on for users. Simplify the IT tasks of user provisioning and deprovisioning. Help ensure compliance with GLBA regulations. In the process of renewing their Microsoft Enterprise Agreement, The Citizens Bank decided it was time to move to Office 365 for a more easily-managed solution. However, they’d heard that Microsoft’s complementary Active Directory Federation Services (AD FS) product comes with many challenges and considerable expense. The company decided to look for a more efficient solution that wouldn’t require significant additional investment in the transition to Office 365. As an FDIC-regulated financial institution, the company must also comply with GLBA (Gramm–Leach–Bliley Act) regulations, which require that a host of specific actions be taken to protect customer financial data. Two key components of protecting user information are tightly controlling access to the data and having the ability to quickly remove that access when employees leave the company. So, secure password management and the ability to easily provision and de-provision cloud applications are essential.
The Solution
The Citizens Bank followed the advice of technology solutions provider SoftwareONE and evaluated CyberArk Workforce Identity. They found it to be an easy and low-overhead solution for Office 365, with several high-value complementary features including multi-factor authentication. Technology solutions provider SoftwareONE recommended the company evaluate CyberArk Identity as a solution to provide the Office 365 identity federation, password management and other security functions they were looking for. To ensure a smooth transition for all employees, the IT team took a two-step approach with the Office 365 rollout. They configured a primary group inside CyberArk Identity for all users, and provisioned them for Office 365 without active licenses. The company began by rolling out the CyberArk Identity solution first to the IT team and then moved into the call center, with the goal of completing the company-wide rollout before the end of the year. All employees will soon authenticate through Workforce Identity for access to Zendesk for IT support and Asana for product management, as well as any new cloud-based apps the company implements.
Operational Impact
Quantitative Benefit
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