借助 NETSCOUT 无边界可视性维持金融服务业务运营
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
技术栈
- Simple Network Management Protocol (SNMP)
- Management Information Base (MIB)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
该客户是一家美国金融服务公司，管理着超过 8500 亿美元的客户资产。该公司拥有超过 15,000 名员工，支持在 1,000 多个地点和庞大的 ATM 网络执行的业务交易。该公司通过加速采用数字银行服务来满足客户对远程金融交易选项日益增长的需求。通过这种方式，该公司为其传统的分支机构和 ATM 地点补充了 Web 和移动应用程序，为其商业和个人银行客户提供全天候交易支持。
挑战
这家金融服务公司面临着金融业务服务绩效可见性受限的问题。他们一直在使用 NETSCOUT InfiniStream® 设备来监控广域网 (WAN) 和主要数据中心运营的边界，以可视化这些链接，并使用 nGeniusONE 分析来评估性能。然而，网络运营 (NetOps) 团队希望提高对支持客户金融交易的业务服务的可见性和监控。他们确信，只有部署新的数据源来提供公司数据中心内部以及银行和互联网核心的可见性，才能实现他们的业务服务监控目标。
解决方案
NetOps 团队通过扩展 nGeniusONE 服务保证平台分析并在其数据中心运营环境中部署基于软件的 InfiniStreamNG (ISNG) 设备来提高东西向网络流量的可见性，从而补充沿网络边界建立的视图，从而实现了其组织目标，即提高业务服务可见性和监控能力。通过这种扩大的可见性，IT 团队集体转向主动的 nGeniusONE 监控方法，该方法有助于突出需要监控哪些公司位置和业务服务以减少性能下降的发生。借助 nGeniusONE 智能分析，IT 能够参与总部、数据中心、分支机构和技术综合设施的网络连接协议分析，以主动评估业务服务性能。
运营影响
数量效益
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