Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
Tech Stack
- Simple Network Management Protocol (SNMP)
- Management Information Base (MIB)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
The customer is an Americas financial services company that manages more than $850 billion in customer assets. The company has over 15,000 employees supporting business transactions executed across more than 1,000 locations and a vast ATM network. The company has addressed increased client requests for remote financial transaction options by accelerating adoption of digital banking services. In this fashion, the company has supplemented its traditional branch office and ATM locations with Web and mobile applications offering 24/7 transaction support for its commercial and personal banking customers.
The Challenge
The financial services company was facing visibility limitations into their financial business service performance. They had been monitoring the perimeter of the wide area network (WAN) and primary data center operations using NETSCOUT InfiniStream® appliances to visualize those links and nGeniusONE analytics to assess performance. However, the Network Operations (NetOps) team wanted to improve visibility into, and monitoring of, business services supporting customers’ financial transactions. They were convinced their business service monitoring goals would only be met by deploying new data sources to provide visibility inside company data centers and into banking & internet cores.
The Solution
The NetOps team met their organizational goals for improved business service visibility and monitoring by expanding nGeniusONE Service Assurance platform analytics and deploying software-based InfiniStreamNG (ISNG) appliances within their data center operations environment to improve visibility into the east-west network traffic flows to supplement established views along the network perimeter. With this expanded visibility, the collective IT team transitioned to a proactive nGeniusONE monitoring approach that helped spotlight which company locations and business services needed monitoring to reduce degraded performance occurrences. With nGeniusONE smart analytics, IT was able to engage in protocol analysis of network connections at headquarters, data center, branch office, and technology complex facilities to proactively assess business service performance.
Operational Impact
Quantitative Benefit
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