Server Down! Accounting Firm Dials Computer Rescue 911
公司规模
SME
地区
- America
国家
- United States
产品
- Datto SIRIS
- Windows Server Backup
技术栈
- Instant Virtualization
- Bare Metal Restore
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 基础设施即服务 (IaaS) - 云存储服务
适用行业
- Professional Service
- 金融与保险
适用功能
- 商业运营
- 质量保证
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
关于客户
Hiestand & Co is a certified public accountant (CPA) firm that has been a long-time client of Computer Rescue 911. The firm is highly dependent on its IT infrastructure, especially during tax season, when any downtime can be catastrophic. Hiestand & Co relies on its systems to access tax programs, databases from previous years, and current tax returns. The firm has been working with Computer Rescue 911 since 2010 for its business continuity needs, and the relationship has been positive, with a focus on server application maintenance to avoid any unwelcome downtime.
挑战
Recently, while reassessing long-time client Hiestand & Co’s backup and disaster recovery (BDR) solutions, Computer Rescue 911 noticed the firm’s Windows Server Backup was intermittently failing. Hiestand & Co is a certified public accountant (CPA) firm, so avoiding downtime, especially during tax season, is critical. Recognizing the potential downtime costs from failed data backups, Computer Rescue 911 recommended they implement Datto’s solution. On the same day that Hiestand & Co gave them the go ahead to install a Datto SIRIS, Computer Rescue 911 sent a technician to the firm to get them set up. On Wednesday of that same week, Hiestand & Co called the MSP because their server was no longer booting. The Computer Rescue 911 team determined that the failure was due to a bad RAID array. Luckily, they had already taken a proactive approach by updating Hiestand & Co’s BDR solution just days beforehand.
解决方案
Computer Rescue 911 recommended and implemented Datto’s solution for Hiestand & Co. On the same day that Hiestand & Co approved the installation of a Datto SIRIS, Computer Rescue 911 sent a technician to set it up. When the server failed due to a bad RAID array, the MSP used Datto’s Instant Virtualization technology to boot an image of the CPA firm’s server and run the company off of the SIRIS device. For the next eight days, Hiestand & Co operated as usual while Computer Rescue 911 ordered new parts, rebuilt the server, and performed a bare metal restore with Datto’s technical support. Datto’s support team was on the phone with Computer Rescue 911 throughout the process, ensuring a smooth restoration.
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