Server Down! Accounting Firm Dials Computer Rescue 911
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datto SIRIS
- Windows Server Backup
Tech Stack
- Instant Virtualization
- Bare Metal Restore
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Professional Service
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Hiestand & Co is a certified public accountant (CPA) firm that has been a long-time client of Computer Rescue 911. The firm is highly dependent on its IT infrastructure, especially during tax season, when any downtime can be catastrophic. Hiestand & Co relies on its systems to access tax programs, databases from previous years, and current tax returns. The firm has been working with Computer Rescue 911 since 2010 for its business continuity needs, and the relationship has been positive, with a focus on server application maintenance to avoid any unwelcome downtime.
The Challenge
Recently, while reassessing long-time client Hiestand & Co’s backup and disaster recovery (BDR) solutions, Computer Rescue 911 noticed the firm’s Windows Server Backup was intermittently failing. Hiestand & Co is a certified public accountant (CPA) firm, so avoiding downtime, especially during tax season, is critical. Recognizing the potential downtime costs from failed data backups, Computer Rescue 911 recommended they implement Datto’s solution. On the same day that Hiestand & Co gave them the go ahead to install a Datto SIRIS, Computer Rescue 911 sent a technician to the firm to get them set up. On Wednesday of that same week, Hiestand & Co called the MSP because their server was no longer booting. The Computer Rescue 911 team determined that the failure was due to a bad RAID array. Luckily, they had already taken a proactive approach by updating Hiestand & Co’s BDR solution just days beforehand.
The Solution
Computer Rescue 911 recommended and implemented Datto’s solution for Hiestand & Co. On the same day that Hiestand & Co approved the installation of a Datto SIRIS, Computer Rescue 911 sent a technician to set it up. When the server failed due to a bad RAID array, the MSP used Datto’s Instant Virtualization technology to boot an image of the CPA firm’s server and run the company off of the SIRIS device. For the next eight days, Hiestand & Co operated as usual while Computer Rescue 911 ordered new parts, rebuilt the server, and performed a bare metal restore with Datto’s technical support. Datto’s support team was on the phone with Computer Rescue 911 throughout the process, ensuring a smooth restoration.
Operational Impact
Quantitative Benefit
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