Payoneer Sees Unlimited Potential for the Insights Anodot Can Provide
公司规模
1,000+
国家
- United States
- Vietnam
产品
- Anodot Autonomous Business Monitoring
- Anodot Autonomous Detection
- Anodot Autonomous Forecast
技术栈
- Machine Learning
- Log Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
- 网络安全和隐私 - 数据库安全
适用行业
- 金融与保险
适用功能
- 商业运营
- 物流运输
用例
- 网络安全
- 欺诈识别
- 预测性维护
服务
- 数据科学服务
- 系统集成
关于客户
Payoneer is a global platform that enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through its cross-border payments platform. With Payoneer’s fast, flexible, secure, and low-cost solutions, marketplaces, networks, businesses, and professionals throughout the world can pay and get paid globally as easily as they do locally. The company’s operations span so many countries and involve a massive number of partners and their APIs. Payoneer continuously monitors nearly 200,000 metrics to ensure it meets SLAs and general reliability and performance targets.
挑战
Payoneer, a global cross-border payments platform, was facing several challenges. They needed to replace their traditional monitoring system with one that could scale with their rapidly growing business. They also wanted to provide mission-critical monitoring-as-a-service to internal groups. Another challenge was to eliminate wasted engineering effort by preventing false positives on operational metrics. Lastly, they wanted to prevent revenue loss by accurately forecasting demand for funds. Given that the company’s operations span so many countries and involve a massive number of partners and their APIs, Payoneer continuously monitors nearly 200,000 metrics to ensure it meets SLAs and general reliability and performance targets.
解决方案
Payoneer has leveraged Anodot Autonomous Business Monitoring for more than two years to cut operational expenses, protect revenue, and improve customer experience. Their production services department uses Anodot's monitoring to check for technical issues in the payment platform’s operations. This team provides the alerts as a service to other teams who then investigate the issues. The treasury department uses the forecasting solution to accurately predict the funds needed in various currencies around the globe to satisfy daily customer withdrawals. Anodot’s machine learning recognizes such patterns and builds the forecasts accordingly. Payoneer has been using Anodot’s forecasting solution for more than a year with the primary goal of reducing cases of insufficient funds, as they cause real customer complaints.
运营影响
数量效益
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