Payoneer Sees Unlimited Potential for the Insights Anodot Can Provide
Company Size
1,000+
Country
- United States
- Vietnam
Product
- Anodot Autonomous Business Monitoring
- Anodot Autonomous Detection
- Anodot Autonomous Forecast
Tech Stack
- Machine Learning
- Log Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Cybersecurity & Privacy - Database Security
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Cybersecurity
- Fraud Detection
- Predictive Maintenance
Services
- Data Science Services
- System Integration
About The Customer
Payoneer is a global platform that enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through its cross-border payments platform. With Payoneer’s fast, flexible, secure, and low-cost solutions, marketplaces, networks, businesses, and professionals throughout the world can pay and get paid globally as easily as they do locally. The company’s operations span so many countries and involve a massive number of partners and their APIs. Payoneer continuously monitors nearly 200,000 metrics to ensure it meets SLAs and general reliability and performance targets.
The Challenge
Payoneer, a global cross-border payments platform, was facing several challenges. They needed to replace their traditional monitoring system with one that could scale with their rapidly growing business. They also wanted to provide mission-critical monitoring-as-a-service to internal groups. Another challenge was to eliminate wasted engineering effort by preventing false positives on operational metrics. Lastly, they wanted to prevent revenue loss by accurately forecasting demand for funds. Given that the company’s operations span so many countries and involve a massive number of partners and their APIs, Payoneer continuously monitors nearly 200,000 metrics to ensure it meets SLAs and general reliability and performance targets.
The Solution
Payoneer has leveraged Anodot Autonomous Business Monitoring for more than two years to cut operational expenses, protect revenue, and improve customer experience. Their production services department uses Anodot's monitoring to check for technical issues in the payment platform’s operations. This team provides the alerts as a service to other teams who then investigate the issues. The treasury department uses the forecasting solution to accurately predict the funds needed in various currencies around the globe to satisfy daily customer withdrawals. Anodot’s machine learning recognizes such patterns and builds the forecasts accordingly. Payoneer has been using Anodot’s forecasting solution for more than a year with the primary goal of reducing cases of insufficient funds, as they cause real customer complaints.
Operational Impact
Quantitative Benefit
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