NETSCOUT 帮助保险公司消除数字化转型的复杂性
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® smart analytics platform
- InfiniStreamNG™ software appliances
- nGenius Packet Flow Operating System (PFOS) Software
- nGenius®PULSE virtual and hardware servers
- nGenius® Collector for NetFlow
技术栈
- Smart Data Technology
- Cloud Platform
- Wireless Networks
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 边缘计算与边缘智能
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
客户是一家总部位于美国的领先金融和保险服务公司。该公司拥有数百万客户，年收入达数十亿美元。他们在众多业务中心、数据中心、联络中心、地区办事处和家庭办公地点雇佣了数万名训练有素的主题专家 (SME) 和代理。该公司明白，当他们在 SME 和代理使用的语音和 Web 平台上提供高质量的客户体验时，他们扩大市场覆盖范围和留住客户的能力就会变得更加容易。
挑战
由于 IT 平台过时，该公司的 IT 团队在数字化转型项目中面临挑战。他们正努力将应用程序转移到异地共置设施，升级到核心的 40G 基础设施以提高服务性能，并推出新的云平台以更好地支持家庭用户的业务服务访问。此外，他们还面临着当今的挑战，例如可靠地监控其多层企业设施中的无线网络，以及提高传统回溯故障排除流程的效率。IT 领导者还致力于改善 IT 协作并减少正在使用的供应商工具集的数量。
解决方案
该公司选择了 NETSCOUT 的 nGeniusONE 服务保证解决方案，以提供当前迁移需求和长期网络和性能管理要求所需的可视性和分析。该解决方案包括 nGeniusONE 智能分析平台、用于 40G 的 InfiniStreamNG 软件设备、带有集中式 nGenius 数据包流系统结构管理的 nGenius 数据包流操作系统 (PFOS) 软件、带有 nPoints 的 nGeniusPULSE 虚拟和硬件服务器以及用于 NetFlow 的 nGenius Collector。该解决方案为 IT 团队提供了监控端到端服务交付所需的网络链路级别可视性。nGeniusONE 服务依赖性视图对于帮助他们了解单个应用程序性能所涉及的所有服务依赖性至关重要，并且他们在过渡规划中考虑了这些元素以确保迁移成功。
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