NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® smart analytics platform
- InfiniStreamNG™ software appliances
- nGenius Packet Flow Operating System (PFOS) Software
- nGenius®PULSE virtual and hardware servers
- nGenius® Collector for NetFlow
Tech Stack
- Smart Data Technology
- Cloud Platform
- Wireless Networks
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Edge Computing & Edge Intelligence
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
The customer is a leading financial and insurance services company based in the U.S. The company has millions of clients and generates billions of dollars in annual revenue. They employ tens of thousands of well-trained subject matter experts (SMEs) and agents across numerous business hubs, data centers, contact centers, regional offices, and home-based locations. The company understands that their ability to expand market reach and retain customers is made easier when they deliver high-quality customer experiences on the Voice and Web platforms used by SMEs and agents.
The Challenge
The company's IT team was facing challenges with their digital transformation projects due to outdated IT platforms. They were struggling with transitioning applications to an off-site co-location facility, upgrading to 40G infrastructure in the core to enhance service performance, and rolling out a new cloud platform to better support business service access for home-based users. Additionally, they were dealing with current-day challenges such as reliable monitoring of wireless networks in their multi-floor corporate facilities and improving the efficiency of a legacy back-in-time troubleshooting process. The IT leaders were also aiming to improve IT collaboration and reduce the number of in-use vendor toolsets.
The Solution
The company selected NETSCOUT’s nGeniusONE Service Assurance solution to provide the visibility and analysis necessary for both their current migration needs and long-term network and performance management requirements. The solution includes the nGeniusONE smart analytics platform, InfiniStreamNG software appliances for 40G, nGenius Packet Flow Operating System (PFOS) Software with centralized nGenius Packet Flow Systems Fabric Management, nGeniusPULSE virtual and hardware servers with nPoints, and nGenius Collector for NetFlow. The solution provides the IT team with visibility at the network link level needed for monitoring end-to-end service delivery. The nGeniusONE Service Dependency views were essential in helping them understand all service dependencies involved in an individual application’s performance, and they factored those elements in transition planning to ensure migration success.
Operational Impact
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