Dynatrace > 实例探究 > Migros Bank 通过 Dynatrace 增强数字银行业务,实现无缝客户体验

Migros Bank 通过 Dynatrace 增强数字银行业务,实现无缝客户体验

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技术
  • 基础设施即服务 (IaaS) - 私有云
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
适用功能
  • 产品研发
  • 质量保证
用例
  • 租赁金融自动化
  • 物料搬运自动化
服务
  • 测试与认证
关于客户
Migros Bank 是一家瑞士银行,成立于 1958 年,拥有 70 多家分行和超过 100 万客户。他们优先考虑为客户提供快速、简单和人性化的银行体验。
挑战
Migros Bank 需要整个混合技术堆栈的端到端可见性,以了解后端变化如何影响其数字银行平台上的前端体验。他们还需要消除孤岛并改善团队与外部供应商之间的协作。
解决方案
Migros Bank 选择 Dynatrace 作为提供端到端可见性并整合可观测数据的平台。 Dynatrace 的轻松部署、实时发现和一体化平台使 DevSecOps 和业务团队能够有效协作。该银行还利用 Dynatrace 的自动化功能来提高发布速度和质量。
运营影响
  • The implementation of Dynatrace has led to several operational improvements at Migros Bank. It has broken down silos between internal departments and provided visibility into third-party services in a single, holistic source of data-driven truth. This has helped to drive a more agile DevSecOps culture, which improves collaboration and drives greater speed and success in the bank’s efforts to deliver seamless digital services to customers. The bank’s DevSecOps teams leverage Dynatrace’s automation capabilities to drive faster, higher quality releases. They can now analyze releases with quality gates, and use synthetic tests to see how customers might be affected by changes, which can be easily rolled back if there are any issues. This prevents bad, vulnerable code from reaching production, creating a more reliable online banking experience for customers.
数量效益
  • The time taken to resolve issues has more than halved, improving the bank’s reputation for providing flawless customer experiences.
  • Dynatrace’s automation capabilities have resulted in faster, higher quality release cycles.
  • The bank has achieved end-to-end visibility across its entire application stack.

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