Dynatrace > Case Studies > Migros Bank's Digital Transformation: Driving DevSecOps Culture with Dynatrace

Migros Bank's Digital Transformation: Driving DevSecOps Culture with Dynatrace

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Technology Category
  • Infrastructure as a Service (IaaS) - Private Cloud
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Product Research & Development
  • Quality Assurance
Use Cases
  • Leasing Finance Automation
  • Material Handling Automation
Services
  • Testing & Certification
About The Customer
Migros Bank is a Swiss bank founded in 1958. It has over 70 branches in Switzerland and serves more than a million customers. The bank was founded on the principle of putting people first and helping customers make better financial decisions with fast, easy, and human banking. As the market has become more digitalized, the bank has aimed to bring more of its customers online, while still reflecting its values by providing reliable and intuitive digital banking services. These services are powered by applications built on a hybrid technology stack, including an on-premises private cloud environment running on Kubernetes and RedHat OpenShift, as well as a legacy mainframe.
The Challenge
Migros Bank, a Swiss bank with over a million customers, was founded on the principle of providing fast, easy, and human banking. As the market became more digitalized, the bank aimed to bring more of its customers online while maintaining its values by offering reliable and intuitive digital banking services. These services were powered by applications built on a hybrid technology stack, including an on-premises private cloud environment running on Kubernetes and RedHat OpenShift, as well as a legacy mainframe. The complexity of this hybrid technology stack made it challenging for Migros Bank to understand how backend changes impacted front-end experiences on its digital banking platforms, including critical processes such as customer onboarding and e-banking. The bank's services relied on multiple third-party applications and its own in-house software, but these remained a 'black box.' Migros Bank needed end-to-end visibility across its entire application stack for effective collaboration internally and with external suppliers to find solutions when problems arose.
The Solution
Migros Bank needed a platform that could provide end-to-end visibility by consolidating all observability data, including from third-party applications and all user devices, in one place to drive fast, informed decisions. After surveying the market, the bank chose Dynatrace for its easy deployment, real-time discovery, and all-in-one platform that could serve as a continuous and consistent source-of-truth and empower DevSecOps and business teams to collaborate more effectively. The immediate impact of these benefits led the bank to use Dynatrace elsewhere in the business, such as leveraging its automation capabilities to improve the quality and speed of releases. Dynatrace provided end-to-end visibility into the applications and infrastructure underpinning Migros Bank’s digital services. This enabled teams to connect the dots visually across every touchpoint between users and backend code, as well as third-party software, so they could proactively optimize services and improve onboarding processes to boost conversions.
Operational Impact
  • The implementation of Dynatrace has led to several operational improvements at Migros Bank. It has broken down silos between internal departments and provided visibility into third-party services in a single, holistic source of data-driven truth. This has helped to drive a more agile DevSecOps culture, which improves collaboration and drives greater speed and success in the bank’s efforts to deliver seamless digital services to customers. The bank’s DevSecOps teams leverage Dynatrace’s automation capabilities to drive faster, higher quality releases. They can now analyze releases with quality gates, and use synthetic tests to see how customers might be affected by changes, which can be easily rolled back if there are any issues. This prevents bad, vulnerable code from reaching production, creating a more reliable online banking experience for customers.
Quantitative Benefit
  • The time taken to resolve issues has more than halved, improving the bank’s reputation for providing flawless customer experiences.
  • Dynatrace’s automation capabilities have resulted in faster, higher quality release cycles.
  • The bank has achieved end-to-end visibility across its entire application stack.

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