欧洲主要银行利用 nGeniusONE 提高应用程序性能
公司规模
1,000+
地区
- Europe
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- DNS Services
- Web-based applications
- Antivirus software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 网络安全
- 过程控制与优化
服务
- 系统集成
- 测试与认证
关于客户
这家大型欧洲银行拥有数万名员工，为近 2000 万客户提供支持。除了网上银行和移动应用程序外，该银行还拥有超过五千家分支机构，IT 部门还负责维护端到端的可视性，为员工和客户提供无缝可靠的服务。这家银行依赖于其确保积极的最终用户体验的能力。任何服务质量下降都可能导致客户不满意，这可能会导致他们将业务转移到其他地方，从而损害银行的利润。
挑战
该银行的使命是通过全面的产品和出色的服务充分满足客户的金融需求。这种对卓越的承诺意味着银行的重要网络和应用程序必须可靠且不会出现性能下降，以便员工和客户能够在银行数千个远程分支机构中的任何一个及时完成交易。当最终用户开始体验到从分支机构访问外部网站的速度极慢，而内部基于 Web 的应用程序运行正常时，IT 团队面临着巨大的挑战。这种性能下降导致了严重的延迟，直接影响了所有分支机构的日常银行运营。客户和员工的满意度受到极大损害。为了解决这个问题，IT 需要在整个广域网上对服务、办公室和用户进行全局可视性。
解决方案
该银行的 IT 团队求助于 NETSCOUT® 来解决其网络和应用程序问题。部署了 nGeniusONE 服务保证平台和 InfiniStreamNG 设备，这些设备将有线数据转换为智能数据，以便进行主动检测和故障排除，从而通过多个仪表优势点显示银行关键应用程序和服务的所有层级和依赖关系。nGeniusONE 服务器配置了定制的仪表板，可快速查看重要的银行应用程序、Web 服务和关键服务推动器（如 DNS）。nGeniusONE 部署已投入运营，可深入了解网络、服务和位置，这些对于从分支机构、总部和数据中心进行高效通信至关重要。
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