Major European Bank Improves Application Performance with nGeniusONE
Company Size
1,000+
Region
- Europe
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
Tech Stack
- DNS Services
- Web-based applications
- Antivirus software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Cybersecurity
- Process Control & Optimization
Services
- System Integration
- Testing & Certification
About The Customer
This major European bank has tens of thousands of employees who support nearly twenty million customers. With more than five thousand branch locations, in addition to online banking and mobile applications, the IT organization has been tasked with maintaining end-to-end visibility to deliver seamless and reliable services to employees and customers alike. This bank depends on its ability to ensure a positive end-user experience. Any service degradations could create dissatisfied customers, which might cause them to take their business elsewhere, hurting the bank’s bottom-line.
The Challenge
The bank’s stated mission is to fully satisfy the financial needs of its customers through a comprehensive range of products and outstanding service. This commitment to excellence meant that the bank’s vital network and applications must be reliable and free of degradations, in order for employees and customers to complete transactions in a timely manner at any of the bank’s thousands of remote branch locations. The IT team faced considerable challenges when end-users began experiencing exceedingly slow web browsing to external websites from branch offices, even as internal web-based applications worked fine. This degradation was causing significant delays, which directly impacted daily bank operations in all branches. Customer and employee satisfaction was greatly jeopardized. To address the problem, IT needed global visibility into services, offices, and users across the wide area network.
The Solution
The bank’s IT team turned to NETSCOUT® to solve its network and application issues. The nGeniusONE Service Assurance platform and InfiniStreamNG appliances, which transforms wire data into Smart Data for proactive detection and troubleshooting, were deployed to show all tiers and dependencies of the bank’s critical applications and services via multiple instrumentation vantage points. The nGeniusONE server was configured with customized dashboards to provide quick visibility into important banking applications, web services, and critical service enablers such as DNS. The nGeniusONE deployment was operationalized to provide insights into the networks, services, and locations instrumental to efficient communications from the branches, headquarters and data centers.
Operational Impact
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