领先的金融公司在跨国运营中最大程度地利用 NETSCOUT 服务边缘监控
公司规模
Large Corporate
地区
- America
- Others
国家
- United States
- Worldwide
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® smart visibility sources
技术栈
- VPN
- Citrix Virtual Desktop Infrastructure
- Wi-Fi network
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
该客户是一家近一个世纪以来一直为其机构和个人投资者提供值得信赖的金融服务指导的公司。即使在充满挑战的全球服务交付环境中，该公司仍通过有机增长和战略收购相结合的方式在 COVID-19 期间扩大了金融业务。多年来，信息技术 (IT)“高级用户”一直使用 NETSCOUT 实时监控本地办公地点使用的业务服务，从而确保数据中心和网络服务的性能。
挑战
由于业务扩展和远程员工转型，该公司面临服务边缘可视性缺口。这些服务边缘包括客户端边缘、网络边缘和数据中心服务边缘。客户端边缘是扩展的虚拟专用网络 (VPN) 和 Citrix 虚拟桌面基础架构 (VDI) 部署，支持从公司设施转移到在家办公 (WFH) 环境的数千名金融服务专业人士。网络边缘已扩展到包括通过收购添加的公司网络，该网络需要与公司的基础设施合并。数据中心服务边缘包括不断扩展的 Equinix 共置 (Co-lo) 设施组合和不断发展的内部运营。IT 团队还负责更好地了解公司的市场数据馈送环境，并支持安全运营部门利用网络数据包捕获来增强其取证分析活动的需求。
解决方案
该公司求助于 NETSCOUT 来解决其服务边缘可视性挑战。他们扩展了基础设施监控方法，以全面可视化其扩展的服务边缘环境，无论问题是发生在远程边缘、网络还是数据中心服务边缘。他们依靠 nGeniusONE 对服务质量 (QoS) 标记的分析来确定此端到端服务环境中的问题是涉及网络或 WFH 环境问题、扩展的 Wi-Fi 环境中的问题还是支持所有员工的统一通信环境的问题。他们通过部署 InfiniStreamNG (ISNG) 2600 设备来解决远程办公室员工报告的应用程序性能问题，该设备专门用于捕获远程网络边缘的网络流量数据包，以便实时转换为 NETSCOUT 智能数据。然后，他们在 nGeniusONE 服务仪表板和服务监控工作流中利用这些智能数据来快速关闭服务台工单。
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