Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations
Customer Company Size
Large Corporate
Region
- America
- Others
Country
- United States
- Worldwide
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® smart visibility sources
Tech Stack
- VPN
- Citrix Virtual Desktop Infrastructure
- Wi-Fi network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a company that has provided trusted financial services guidance to their institutional and individual investors for nearly a century. Even in a challenging global service delivery environment, the company expanded financial operations across the COVID-19 period through a mix of organic growth and strategic acquisitions. For years, information technology (IT) “power users” have assured data center and network services performance by using NETSCOUT for real-time monitoring of business services in use at on-premises office locations.
The Challenge
The company faced service edge visibility gaps due to business expansion and remote workforce transitions. These service edges included client edges, network edges, and data center service edges. The client edges were expanded virtual private network (VPN) and Citrix Virtual Desktop Infrastructure (VDI) deployments supporting thousands of financial services professionals who had moved from corporate facilities to work-from-home (WFH) environments. The network edges had expanded to include a corporate network added through an acquisition that needed to be merged with the company’s infrastructure. The data center service edges included an expanding mix of Equinix Co-located (Co-lo) facilities and an evolving on-premises operation. The IT team was also tasked with gaining better visibility into the company’s market data feeds environment and supporting a Security Operations need to leverage network packet capture to enhance their forensic analysis activities.
The Solution
The company turned to NETSCOUT to address their service edge visibility challenges. They expanded their infrastructure monitoring approach to holistically visualize their expanded service edge environment, whether issues were occurring at the remote edge, network, or data center service edges. They relied on the nGeniusONE analysis of quality of service (QoS) markings to pinpoint whether an issue in this end-to-end service environment involved a network or WFH environment concern, a problem in the expanded Wi-Fi environment, or troubles with the unified communications environment supporting all employees. They addressed application performance issues reported by their remote office employees by deploying an InfiniStreamNG (ISNG) 2600 appliance that was purpose-built to capture network traffic packets at the remote network edge for real-time conversion into NETSCOUT smart data. They then leveraged this smart data in nGeniusONE service dashboard and service monitor workflows to quickly close out Help Desk tickets.
Operational Impact
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