公司规模
1,000+
地区
- America
国家
- United States
产品
- vSTREAM™
- InfiniStreamNG™
- nGeniusONE® Service Assurance platform
技术栈
- Adaptive Service Intelligence™ technology
实施规模
- Enterprise-wide Deployment
影响指标
- Brand Awareness
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
- 网络安全和隐私 - 网络安全
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 网络安全
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
关于客户
这家大型在线金融服务公司是美国最大的抵押贷款机构之一,其 98% 的住房贷款都是在线发放的。该公司的贷款由几个主要城市的数据中心生成。作为一家标志性的在线抵押贷款公司 - 提供广泛的服务,包括资格预审、实时报价、多样化的贷款选择、全天候贷款申请状态和广泛的住房融资教育工具 - 确保其服务的可访问性、可靠性和安全性绝对至关重要。
挑战
该公司需要在由数据中心、主机托管和云组成的高度复杂环境中优化应用程序性能并减少服务质量下降。不同 IT 团队使用的一组孤立的监控工具收集大量不同的数据,无法提供背景信息且无法提供通用的态势感知,这进一步加剧了这一挑战。因此,IT 组织面临公司基础设施可见性的盲点,使得提高性能以及检测和调查安全问题变得困难,所有这些都大大增加了业务风险。如果没有端到端的可见性,IT 团队就无法快速解决问题。对于一家整个市场业务模式都与电子访问、性能和可用性紧密相关的公司来说,任何类型的服务中断都可能意味着收入、客户信心和行业声誉的重大损失,更不用说可能的监管合规问题和罚款了。
解决方案
为了应对这些服务保障挑战,这家金融服务公司向 NETSCOUT® 寻求帮助。NETSCOUT 解决方案被视为获得跨云和本地数据中心深度可视性的理想方式。此外,至关重要的是,该解决方案将允许 IT 部门通过更高效、更快速地调查问题的根本原因来控制应用程序性能。NETSCOUT vSTREAM™ 和 InfiniStreamNG™ 软件和硬件设备部署在整个公司的基础设施中,提供对数据包数据的持续监控。在这种混合云环境中,NETSCOUT 设备使用创新的 Adaptive Service Intelligence™ (ASI) 技术将数据包数据转换为智能数据。借助 NETSCOUT 的智能数据,无需解析和关联大量不同的数据即可获得可操作的情报。借助 NETSCOUT nGeniusONE 服务保障平台,金融服务 IT 和安全团队获得了畅通无阻的可视性,并能够跨所有应用程序、物理和虚拟服务器、服务推动器、网络及其依赖项对问题进行分类。
运营影响
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