NETSCOUT > Case Studies > Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

Industry-Leading Online Financial Services Company Banks on Actionable Visibility to Deliver Superior Customer Experience

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Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • vSTREAM™
  • InfiniStreamNG™
  • nGeniusONE® Service Assurance platform
Tech Stack
  • Adaptive Service Intelligence™ technology
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Brand Awareness
  • Customer Satisfaction
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Cybersecurity & Privacy - Network Security
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Cybersecurity
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
  • System Integration
About The Customer
This major online financial services company is one of the largest mortgage lenders in the U.S. Ninety-eight percent of their home loans are originated online. The company’s loans are generated out of data centers in several major cities. As an iconic online mortgage company - offering a wide range of services, including pre-qualification, real-time quotes, diverse loan options, 24/7 loan application status, and extensive home financing educational tools – ensuring the accessibility, reliability and security of its services is absolutely vital.
The Challenge
The company needed to optimize application performance and reduce service degradation in a highly complex environment comprised of data centers, co-locations and clouds. This challenge was compounded by the high volume of disparate data being gathered by a collection of siloed monitoring tools used by different IT teams, offering no context and a failure to provide common situational awareness. As a result, the IT organization faced visibility blind spots in the company’s infrastructure, making it problematic to improve performance as well as detect and investigate security issues, all of which dramatically increased risk for the business. Without end-to-end visibility, the IT team was unable to solve problems quickly. For a company whose entire go-to-market business model is tied to electronic access, performance, and availability, service disruptions of any type could mean significant loss in revenue, customer confidence, industry reputation, not to mention possible regulatory compliance issues and fines.
The Solution
To address these service assurance challenges, the financial services company turned to NETSCOUT®. The NETSCOUT solution was viewed as the ideal means for gaining deep visibility across the cloud and on-premises data centers. Also, of critical importance, the solution would allow IT to take control of application performance by investigating the root cause of problems more efficiently and faster. NETSCOUT vSTREAM™ and InfiniStreamNG™ software and hardware appliances were deployed throughout the company’s infrastructure, providing continuous monitoring of packet data. In this hybrid cloud environment, NETSCOUT appliances use innovative Adaptive Service Intelligence™ (ASI) technology to transform packet data into smart data. With smart data from NETSCOUT there is no need to parse through and correlate masses of disparate data to gain actionable intelligence. Together with the NETSCOUT nGeniusONE Service Assurance platform, the f inancial services IT and security teams gain unobstructed visibility and the ability to triage problems across all applications, physical and virtual servers, service enablers, networks and their dependencies.
Operational Impact
  • IT was able to continuously monitor a variety of availability, reliability, responsiveness and threat metrics - all from a single pane of glass
  • Solution afforded greater collaboration between NetOps, SecOps, and other IT teams, and improved overall network and service availability
  • Smart data and smarter analytics improved visibility by more than 50%
Quantitative Benefit
  • Reduced Mean Time To Know (MTTK) by 40 – 50%

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