公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- vSCOUT™
- vSTREAM™
- nGenius® 5000 series packet flow switch
- NETSCOUT® Premium Support Services
技术栈
- Virtualized server technology
- Cloud-based services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家私营金融服务公司,专注于为长期投资者提供卓越、一致的成果。它是世界上最大的投资管理机构之一,管理的资产近 2 万亿美元,年收入超过 70 亿美元。该组织通过遍布美洲、亚洲、澳大利亚和欧洲的全球办事处提供各种服务,包括财富管理、资产配置、退休计划和集中股票多元化。可靠地提供这些服务取决于主动的服务保证策略,为此该组织向 NETSCOUT 求助。
挑战
该公司正在经历一场重大变革,即如何向全球员工、客户和合作伙伴提供 IT 服务。这涉及数据中心整合和新数据中心的部署,作为其向基于云的服务扩展的门户。作为 NETSCOUT 的长期客户,负责网络和统一通信技术的高管了解服务保证可见性和分析对于为其客户和员工维持高质量服务的重要性。迁移到新数据中心和云服务必须满足用户的期望,而他对满足这些需求的信心需要添加适用于虚拟化环境的 NETSCOUT 解决方案。与此同时,呼叫中心的通话质量问题日益增多,因此需要更好的监控解决方案来保护每月带来数百万美元收入的语音服务。该解决方案需要可扩展,以便许多 IT 员工可以同时从不同位置监控和排除语音服务故障。
解决方案
数据中心重新设计大量利用虚拟化服务器技术来部署许多服务,包括应用程序和数据库。他们习惯于使用 NETSCOUT InfiniStreamNG™ 设备来监控高容量核心链路,因此他们转而使用 NETSCOUT 来查看虚拟化服务器环境中的东西向流量。架构师选择了 vSCOUT 虚拟设备、vSTREAM 软件设备和虚拟化 nGeniusONE 服务器的组合来满足他们的实时、持续监控需求。他们正在通过在整个新数据中心环境中的关键应用程序和数据库服务器中部署 vSCOUT 虚拟设备来收集高质量智能数据和更智能的分析,从而实现价值。此外,vSTREAM 虚拟设备还可以根据需要通过精细的数据包捕获和分析功能缩短故障排除时间。nGeniusONE 服务仪表板一直是 IT 人员了解业务关键型应用程序和服务(包括呼叫中心的 VoIP)性能的最新见解的主要工具。
运营影响
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