Company Size
1,000+
Region
- America
- Asia
- Europe
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- vSCOUT™
- vSTREAM™
- nGenius® 5000 series packet flow switch
- NETSCOUT® Premium Support Services
Tech Stack
- Virtualized server technology
- Cloud-based services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a privately held financial services company that focuses on delivering superior, consistent results for long-term investors. It is one of the world’s largest investment management organizations, with almost $2 trillion dollars in assets under management, and an annual revenue of over $7 billion. The organization offers a variety of services including wealth management, asset allocation, retirement planning, and concentrated stock diversification throughout their globally distributed offices in the Americas, Asia, Australia, and Europe. Delivering these services reliably depends on a proactive service assurance strategy, for which this organization turned to NETSCOUT.
The Challenge
The company was undergoing a significant transformation in how they delivered IT services to their employees, customers, and partners worldwide. This involved a datacenter consolidation and the deployment of a new datacenter to serve as a gateway for their expansion into cloud-based services. As a longtime NETSCOUT customer, the executive in charge of network and unified communications technologies understood the importance of service assurance visibility and analysis in maintaining high-quality services for his customers and employees. The migration to a new data center and cloud services had to meet his users’ expectations, and his confidence in delivering on those demands required the addition of NETSCOUT solutions for virtualized environments. At the same time, call quality issues were increasing in the call centers, creating a need for a better monitoring solution to protect voice services driving millions of dollars a month in revenue. This solution needed to be scalable, so that many IT staff could concurrently monitor and troubleshoot voice services from different locations.
The Solution
The data center redesign heavily utilized virtualized server technology for deploying many of their services including their applications and databases. Accustomed as they were to NETSCOUT InfiniStreamNG™ appliances for monitoring the high capacity core links, they turned to NETSCOUT for visibility into the east-west traffic within the virtualized server environments. The architects selected a combination of vSCOUT virtual appliances, vSTREAM software appliances and virtualized nGeniusONE servers to meet their real-time, continuous monitoring needs. They are realizing value from deploying the vSCOUT virtual appliances within critical application and database servers throughout their new data center environment to collect high quality smart data and smarter analytics. Additionally, the vSTREAM virtual appliances are reducing troubleshooting time with granular packet capture and analysis capabilities as necessary. The nGeniusONE Service Dashboard has been a primary tool in giving IT up-to-the-moment insights into the performance of business-critical applications and services, including VoIP in the call centers.
Operational Impact
Quantitative Benefit
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