Generali Slovenia Ultimus Case Study
公司规模
Large Corporate
地区
- Europe
国家
- Slovenia
产品
- Ultimus BPM Platform
技术栈
- Business Process Management (BPM)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程资产管理
服务
- 系统集成
关于客户
Generali is a global insurance and asset management provider established in 1831, operating in 50 countries with over 72,000 employees serving 65.9 million customers. The Slovenian branch of Generali became the second-largest insurance provider in Slovenia after merging with Adriatic Slovenica three years ago. Generali Slovenia has been using the Ultimus BPM platform since 2008 to streamline and digitalize its business processes, connecting people, data, and systems across the organization and its contractor insurance agencies.
挑战
Generali Slovenia faced the challenge of integrating multiple backend systems and streamlining various insurance processes. The company needed a solution to connect people, data, and systems into a cohesive digital workflow. This integration was crucial for handling a high volume of business events daily, including new insurance policies, policy change requests, cancellations, and other administrative tasks. The goal was to improve productivity, ensure compliance with laws and internal regulations, and provide reliable data for better business decisions.
解决方案
Generali Slovenia implemented the Ultimus BPM platform to integrate 11 different backend LOB applications and systems, including core back-end systems, document generation and archiving systems, life insurance calculation systems, and more. Ultimus acts as a middle layer between existing systems and users, ensuring data correctness, providing a single data entry point, and facilitating data transfer between systems. This integration allows Generali Slovenia to process 1.2 million business cases annually, performing an average of 12 million process tasks per year. The platform is used by 3,700 internal and external users daily, handling various insurance-related tasks such as new policy creation, policy changes, cancellations, and more.
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