Generali Slovenia Ultimus Case Study
Customer Company Size
Large Corporate
Region
- Europe
Country
- Slovenia
Product
- Ultimus BPM Platform
Tech Stack
- Business Process Management (BPM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
About The Customer
Generali is a global insurance and asset management provider established in 1831, operating in 50 countries with over 72,000 employees serving 65.9 million customers. The Slovenian branch of Generali became the second-largest insurance provider in Slovenia after merging with Adriatic Slovenica three years ago. Generali Slovenia has been using the Ultimus BPM platform since 2008 to streamline and digitalize its business processes, connecting people, data, and systems across the organization and its contractor insurance agencies.
The Challenge
Generali Slovenia faced the challenge of integrating multiple backend systems and streamlining various insurance processes. The company needed a solution to connect people, data, and systems into a cohesive digital workflow. This integration was crucial for handling a high volume of business events daily, including new insurance policies, policy change requests, cancellations, and other administrative tasks. The goal was to improve productivity, ensure compliance with laws and internal regulations, and provide reliable data for better business decisions.
The Solution
Generali Slovenia implemented the Ultimus BPM platform to integrate 11 different backend LOB applications and systems, including core back-end systems, document generation and archiving systems, life insurance calculation systems, and more. Ultimus acts as a middle layer between existing systems and users, ensuring data correctness, providing a single data entry point, and facilitating data transfer between systems. This integration allows Generali Slovenia to process 1.2 million business cases annually, performing an average of 12 million process tasks per year. The platform is used by 3,700 internal and external users daily, handling various insurance-related tasks such as new policy creation, policy changes, cancellations, and more.
Operational Impact
Quantitative Benefit
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