Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Ultimus BPM Suite
技术栈
- .NET
- ASP.NET
- Web Services
- XML
- Active Directory
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers.
挑战
The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office.
解决方案
Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks.
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